Help Desk Support Assistant jobs in Battle Creek, MI
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
Help Desk Support Technician (228 days/year)
- Homer Community Schools
-
Marshall, MI
FULL_TIME
-
- Install, repair and maintain:
- Windows based computers
- Standalone and networked printers (Windows environment)
- Chromebook devices
- Video conferencing equipment
- Other peripherals as assigned
- Working knowledge of Windows 7 and 10.
- Working knowledge of Google application suite.
- Provide primary help desk support through phone and remote access.
- Set up client device from the box to operational on the network with appropriate peripherals; test and verify all connections/components.
- Provide application and technical support to end-users in a timely manner to answer questions and troubleshooting needs.
- Assign help desk tickets to technicians according to guidelines.
- Update Help Desk database on daily work as well as knowledge base.
- Perform ongoing software maintenance on user machines: install, upgrades and patches, perform preventative maintenance, troubleshoot and resolve hardware and software incompatibility issues.
- Update inventory databases, as well as maintain and follow rotation schedule of hardware.
- Knowledgeable and adheres to commonly-used concepts, practices, policies and procedures with the Calhoun ISD.
- Approach projects in a self-directed and motivated manner; task oriented in completion of duties.
- Support conference room technology.
- Track help desk tickets to identify needed training.
- Efficient problem solving, highly organized, concise communication skills (written and verbal) and the ability to learn new hardware/software quickly.
- Maintain regular consistent attendance and punctuality.
- Maintain a professional personal appearance.
- Adhere to district health and safety procedures.
- Adhere to Board policies.
- Other duties may be assigned.
- Maintain confidentiality.
- Three (3) years work experience in related field.
- Experience in repairing computers and peripherals.
- Extensive knowledge of Microsoft Windows Operating Systems, Microsoft Office applications and Google Application suite.
- A Certification.
- Provide a resume and letter of interest including a review of relevant experience.
- With your letter of interest you must provide photographic evidence of meeting the minimal qualifications, i.e., copies of diplomas, educational transcripts, certifications and licensure.
- Current letters of reference (at least one letter of reference must be submitted).
- Materials received from applicants after the deadline will not be considered.
- Internal applicants are equally responsible for providing all requested information. Calhoun Intermediate School District will not retrieve or copy information from your personnel file. It is the applicant's sole responsibility and if necessary the person should make the needed arrangements in order to review their personnel file and obtain any copies to include with their letter of interest and resume.
JobID: 9879
Position Type:
Technology/Computer Technician
Date Posted:
8/2/2023
Location:
CISD Gifford/Schultz Educational Service Center
Date Available:
Immediate
Closing Date:
See Posting
District:
Calhoun Intermediate School District - website
Help Desk Support Technician (228 days/year)
General Description:
Provide CISD staff technical support through managing the internal help desk. In addition, this person will provide basic support of technology equipment and applications by installing, repairing and maintaining supported applications and hardware.
Essential Duties and Responsibilities:
Education and/or Experience:
Required:
Preferred:
Salary Range:
$22.79 - $27.67 per hour (228 days)
Only those candidates that provide the requested information will be considered.
Application Procedure:
Application Deadline: August 7, 2023, at 4:00 p.m. (Internal Candidates)
Open Until Filled (External Candidates)
CALHOUN INTERMEDIATE SCHOOL DISTRICT
Notice of Non-Discrimination and Notice of Complaint/Grievance Procedure for
Federal and State Laws
A. Non-discrimination Notice
It is the policy of the Calhoun Intermediate School District to provide an equal opportunity for all individuals and not to discriminate on the basis of religion, race, color, national origin, ancestry, sex, disability, height, weight, marital status or age in its programs, services, activities or employment. With respect to employment, the District does not discriminate on the basis of genetic information.
The following person has been designated to handle inquiries regarding the district’s nondiscrimination policies.
Assistant Superintendent for Human Resources
Calhoun Intermediate School District
17111 G Drive North
Marshall, MI 49068
(269)781-5141
(269)781-7071
B. Complaint/Grievance Procedure Notice
I. Any person believing that the Calhoun Intermediate School District or any of the District’s staff has inadequately applied the principles and/or regulations of non-discrimination laws or district non-discrimination policies may bring forward a complaint, which shall be referred to as a grievance to the district’s Civil Rights Coordinator.
Assistant Superintendent for Human Resources
Calhoun Intermediate School District
17111 G Drive North
Marshall, MI 49068
(269)781-5141
(269)781-7071
II. The person who believes s/he has a valid basis for grievance shall discuss the grievance informally and on a verbal basis with the District’s Civil Rights Coordinator, who shall in turn investigate the complaint and reply with verbal answer to the complainant. S/He may initiate formal procedures according to the following steps:
Step 1
A written statement of the grievance signed by the complainant shall be submitted to the District’s Civil Rights Coordinator within five (5) business days of receipt of answers to the informal complaint. The Coordinator shall further investigate the matters of grievance and reply in writing to the complainant within five (5) business days.
Step 2
If the complainant wishes to appeal the decision of the District’s Civil Rights Coordinator, s/he may submit a signed statement of appeal to the Superintendent of Schools within five (5) business days after receipt of the Coordinator’s response. The Superintendent shall meet with all parties involved, formulate a conclusion and respond in writing to the complainant within ten (10) business days.
Step 3
If the complainant remains unsatisfied, s/he may appeal through a signed written statement to the Board of Education within five (5) business days of his/her receipt of the Superintendent’s response in step two. In an attempt to resolve the grievance, the Board of Education shall meet with the concerned parties and their representative within twenty (20) business days of the receipt of such an appeal. A copy of the Board’s disposition of the appeal shall be sent to each concerned party within ten (10) business days of this meeting.
The District’s Coordinator, on request, will provide a copy of the District’s grievance procedure and investigate all complaints in accordance with this procedure.
A copy of each of the Acts and the regulations on which this notice is based may be found in the District Coordinator’s office.
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Print Version - Install, repair and maintain:
- 22 Days Ago
Help Desk Technician
- Oaklawn Hospital
-
Marshall, MI
FULL_TIME
- Job Summary: Provides first line computer system technical support for Oaklawn employees and patients consistent with the Oaklawn Customer Service Model. Essential Functions: Consistently uses an outw...
- Just Posted
Help Desk Specialist I
- Calhoun County of Michigan
-
Marshall, MI
FULL_TIME
- JOB Under the general direction of the Systems Operations Manager for the Information Technology Department (IT), provides Tier 2 Help Desk Support. Typical duties range from answering/logging phone c...
- Just Posted
Help Desk Specialist I
- Calhoun County
-
Battle Creek, MI
FULL_TIME
- Job Summary Under the general direction of the Systems Operations Manager for the Information Technology Department (IT), provides Tier 2 Help Desk Support. Typical duties range from answering/logging...
- 1 Day Ago
Help Desk Specialist I
- Calhoun County of Michigan
-
Battle Creek, MI
FULL_TIME
- Under the general direction of the Systems Operations Manager for the Information Technology Department (IT), provides Tier 2 Help Desk Support. Typical duties range from answering/logging phone calls...
- 1 Day Ago
Front Desk Help
- Double L Bait & Marine
-
Vicksburg, MI
FULL_TIME,PART_TIME
- Job Summary:We are seeking a highly organized and customer-oriented Front Desk Agent to join our team. As the first point of contact for our customers, you will play a crucial role in providing except...
- 7 Days Ago
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0 Help Desk Support Assistant jobs found in Battle Creek, MI area
Customer Service Specialist - Lighting Team
- Landscape Forms, Inc
-
Kalamazoo, MI
- **Customer Service Specialist - Lighting Team** at Landscape Forms Kalamazoo, MI **Philosophy** Each member of the Lands...
- 4/19/2024 12:00:00 AM
Manufacturing Team Member - 3rd Shift - $17+ per hour
- Landscape Forms
-
Kalamazoo, MI
- Benefits we offer our team members: Full-time, direct-hire positions Third Shift: 8:00 pm - 6:30 am, Sunday thru Wednesd...
- 4/19/2024 12:00:00 AM
Truck Driver - CDL Class A - Home Every Night!
- Landscape Forms, Inc
-
Kalamazoo, MI
- **Truck Driver - CDL Class A - Home Every Night!** at Landscape Forms Kalamazoo, MI * Fortune Best Small and Medium Work...
- 4/19/2024 12:00:00 AM
Woodshop Team Member - 2nd Shift
- Landscape Forms, Inc
-
Kalamazoo, MI
- **Woodshop Team Member - 2nd Shift** at Landscape Forms Kalamazoo, MI * Fortune Best Small and Medium Workplaces in Manu...
- 4/18/2024 12:00:00 AM
Security Assistant
- Heritage Community of Kalamazoo
-
Kalamazoo, MI
- Full-time third shift position available. The hiring range for this position is $14.06-$16.70. Perks Flexible schedule G...
- 4/17/2024 12:00:00 AM
Manufacturing Assembly Team Member - 1st Shift
- Landscape Forms, Inc
-
Kalamazoo, MI
- **Manufacturing Assembly Team Member - 1st Shift** at Landscape Forms Kalamazoo, MI * Fortune Best Small and Medium Work...
- 4/16/2024 12:00:00 AM
Manufacturing Assembly Team Member - 3rd Shift - $500 Signing Bonus*
- Landscape Forms, Inc
-
Kalamazoo, MI
- **Manufacturing Assembly Team Member - 3rd Shift -$500 Signing Bonus*** at Landscape Forms Kalamazoo, MI * Fortune Best ...
- 4/16/2024 12:00:00 AM
Patient Service/Front Desk Coordinator
- MyEyeDr.
-
Plainwell, MI
- Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
- 4/15/2024 12:00:00 AM
About Battle Creek, Michigan
Battle Creek is a city in the U.S. state of Michigan, in northwest Calhoun County, at the confluence of the Kalamazoo and Battle Creek rivers. It is the principal city of the Battle Creek, Michigan Metropolitan Statistical Area (MSA), which encompasses all of Calhoun County. As of the 2010 census, the city had a total population of 52,347, while the MSA's population was 136,146.
According to the United States Census Bureau, the city has a total area of 43.73 square miles (113.26 km2), of which 42.61 square miles (110.36 km2) is land and 1.12 square miles (2.90 km2) is water, making Battle Cree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,855 to $55,223
Battle Creek, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020