Help Desk Support Assistant jobs in Beaumont, TX

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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Help Desk Technician
  • Harbor Healthcare System
  • Beaumont, TX FULL_TIME
  • We are currently seeking qualified candidates for a full time Help Desk Technician position in the Beaumont area.

    Job Description:
     
    Harbor Healthcare is looking for a Help Desk Technician to join a small team that is responsible for providing technical assistance with computer systems, hardware and software. The help desk team is the first point of contact for end user problems. To be a successful member of the help desk team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
     

    Primary Tasks:
     
    • Responds to service requests either on the phone, via email, in person or through remote access.
    • Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of hardware and software
    • Actively seeks timely resolution to end user problems, interfaces with third party support when necessary
    • Creates and Administers Active Director User account and permissions, as well as exchange mailboxes
    • Performs employee moves, transfers and new hire deployments
    • Documents problems as well a corrective procedure gathers end user feedback to improve processes and procedures
    • Analyzes common complaints and creates, maintains and updates company knowledge base articles to help users solve problems independently.
    • Supports Windows 7 – 10 desktop and laptops (physical and virtual)
    • Supports mobile devices iPhones and iPads, performs hardware repairs when necessary
     
    Secondary Tasks:
    • Assists with administration of network servers, switches, routers and firewalls
    • Assists with support of IP PBX's
    • Assists with nightly backups​

    Qualifications / Required Skills:
     
    • Strong troubleshooting and logical problem-solving skills
    • Ability to resolve basic to intermediate hardware, software and connectivity problems
    • Ability to work Independently
    • Experience with data and voice cabling
    • Experience with network printers, copiers, scanners
    • Experience with Apple iOS
    • Familiarity with UEM specifically AirWatch/Workspace
    • Familiarity with Active Directory, DNS, Exchange 2007-2010, Office 365, Office 2007-2013 Server 2008r2 – 2012
    • Familiarity with VPN, LAN and WAN troubleshooting
    • Familiarity with VDI environment specifically VMWare Horizon View 5.5 – 7 experience with thin clients
    • Familiarity with Cisco Meraki Firewalls, Switches, Access points
    • Knowledge of VMWare vSphere 5.5 – 7
    • Knowledge of Cisco and Fortinet phone systems
    • Effective written and verbal communication
    • Ability to travel - must have reliable transportation
    • Clean background and drug screen

    Benefits:
    • Semi-monthly pay periods - Direct Deposit
    • Healthcare Benefits Include: Medical, Dental, Vision, and 401(K)
    • PTO (Personal Time Off)
    • Holiday Pay
     Please apply directly through this website, complete the online application, and attach resume.
  • 27 Days Ago
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Help Desk Technician - Full Time - Beaumont
  • Harbor Healthcare System
  • Beaumont, TX FULL_TIME
  • We are currently seeking qualified candidates for a full time Help Desk Technician position in the Beaumont area. Job Description: Harbor Healthcare is looking for a Help Desk Technician to join a sma...
  • 4 Days Ago
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Front Desk Receptionist/Medical Assistant
  • Family First Health and Wellness Clinic
  • Silsbee, TX FULL_TIME,PART_TIME
  • About us We are professional and respectful. Our work environment includes: patient centered reliable and hardworking dependable Job Overview: We are seeking a friendly and organized Front Desk Recept...
  • 1 Day Ago
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V
Advanced Medical Support Assistant
  • Veterans Health Administration
  • Beaumont, TX FULL_TIME
  • This Advanced Medical Support Assistant (AMSA) position is in the Health Administration Service (HAS) of the Michael E. DeBakey VA Medical Center located in Houston, TX which also serves outlying comm...
  • 1 Month Ago
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Travel Nurse RN - Dialysis - $1,936 per week
  • Healthcare Support
  • Beaumont, TX FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Dialysis for a travel nursing job in Beaumont, Texas.Job Description & RequirementsSpecialty: DialysisDiscipline: RNStart Date: 03/04/2024Duration: 13 w...
  • 1 Day Ago
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Part-Time Sales Help
  • Lids
  • Beaumont, TX PART_TIME
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
  • 1 Month Ago
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0 Help Desk Support Assistant jobs found in Beaumont, TX area

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Overnight Member Services Rep + Custodian
  • Planet Fitness
  • Beaumont, TX
  • Title: Overnight Member Services Rep Custodian Department: OperationsReports to: Club Manager FLSA: Non-Exempt If you wo...
  • 4/15/2024 12:00:00 AM
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P
Overnight Member Services Rep + Custodian
  • Planet Fitness
  • Beaumont, TX
  • Title: Overnight Member Services Rep Custodian Department: OperationsReports to: Club Manager FLSA: Non-Exempt If you wo...
  • 4/15/2024 12:00:00 AM
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T
Mobile Associate - Retail Sales
  • T-Mobile
  • Beaumont, TX
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 4/15/2024 12:00:00 AM
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Customer Service Representative
  • Walmart
  • Beaumont, TX
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/14/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Beaumont, TX
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/13/2024 12:00:00 AM
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C
FT Customer Care Representative - Work From Home>
  • Conifer Health Solutions
  • Beaumont, TX
  • [Call Center / Remote] - Anywhere in U.S. / Up to $21.80 per hour / Medical, dental, vision, disability, and life / PTO ...
  • 4/13/2024 12:00:00 AM
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M
Customer Experience Manager
  • Michaels Stores
  • Beaumont, TX
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsBeau...
  • 4/12/2024 12:00:00 AM
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E
Home Outlet Customer Service Representative
  • E.C. Barton & Company
  • Beaumont, TX
  • **Home Outlet Customer Service Representative** CAROUSEL_PARAGRAPH * Home Outlet of Beaumont * 1075 North Martin Luther ...
  • 4/12/2024 12:00:00 AM
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About Beaumont, Texas

Beaumont (/ˈboʊmɒnt/ BOH-mont) is a city in and the county seat of Jefferson County, Texas, in the United States, within the Beaumont–Port Arthur Metropolitan Statistical Area. Located in Southeast Texas on the Neches River about 85 miles (137 km) east of Houston (city center to city center), Beaumont had a population of 117,267 at the time of the 2010 census, making it the thirtieth-most populous city in the state of Texas. Beaumont was founded as a town in 1835. The early European–American settlement had an economy based on the development of lumber, farming, and port industries. In 1892, Jo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,855 to $53,992
Beaumont, Texas area prices
were up 1.2% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020