Help Desk Support Assistant jobs in Casper, WY

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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Chiropractic Front Desk and Clinic Assistant
  • HealthSource Chiropractic of Riverton
  • Riverton, WY FULL_TIME
  • Benefits:
    • PTO and other great benefits
    • Continuous clinical and business training
    • Company-paid CEU’s
    • Company-paid MalPractice Insurance
    • Bonus based on performance
    • Company parties
    • Employee discounts
    • Paid time off
    • Training & development

    If health and wellness are important to you, and you have a passion for helping people improve their lives and health, this may be the perfect position for you!

    We are a fast-paced, upbeat chiropractic and progressive rehab clinic helping patients get back to doing what they love through chiropractic care, progressive rehab (PT), and other wellness services.

    If you are energetic, friendly, fun, purpose-driven, motivated, and a team player, we should talk! And because everything in our office moves quickly and there are multiple tasks to be completed, your strong phone, computer, and people skills are all vital.

    You’ll be involved in many areas of the practice including promotional communications, helping people, customer service, and handling finances.

    You’ll enjoy great pay, the opportunity to earn monthly bonuses, and benefits!

    Who you are:
    Do you have a gift for meeting new people and getting them to like you?

    Do people look to you first for help because they know it will get done?

    Are you quick to smile and have contagious enthusiasm?

    Do you derive a great deal of pleasure and strength from developing professional relationships with clients?

    Do you have a conscientiousness for doing things right and following tasks through to completion?

    What you will do:
    • Insurance verifications
    • Create financial worksheets
    • Deliver financial reviews with patients
    • Make product and supplement recommendations based on the doctor’s treatment plan
    • Scan incoming insurance EOBs
    • Assist with marketing campaigns, creative content, community outreach
    • Weekly patient reporting
    • Maintain confidentiality as it pertains to HIPAA guidelines
    • Work with the rest of the team to keep the clinic clean and clutter-free
    • Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective
    • Maintain patient accounts by obtaining, recording, and updating personal and financial information
    • Collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims
    • Maintain business office inventory
    • Other Administrative tasks
    What you need
    • Two-year degree or more is preferred but not required
    • Previous experience in customer service must be demonstrated
    • Proficiency in Microsoft Office and Windows is required
    If you feel you would be a great fit in our office please apply! We look forward to speaking with you!
  • 13 Days Ago
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H
Chiropractic Front Desk and Clinic Assistant
  • HealthSource Chiropractic
  • Riverton, WY FULL_TIME
  • Benefits: PTO and other great benefits Continuous clinical and business training Company-paid CEU’s Company-paid MalPractice Insurance Bonus based on performance Company parties Employee discounts Pai...
  • 14 Days Ago
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Administrative Support Assistant
  • U.S. Department of the Interior
  • Buffalo, WY FULL_TIME
  • Clarification from the agency All U.S. Citizens - No previous Federal Service is required.CTAP and ICTAP candidates in the local commuting area. Duties Purchase supplies and equipment using simplified...
  • 9 Days Ago
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Administrative Support Assistant
  • US Bureau of Land Management
  • Buffalo, WY FULL_TIME
  • Duties Purchase supplies and equipment using simplified acquisition procedures through the DOI integrated charge card program. Maintain receipts, verify transactions, and reconcile charge card stateme...
  • 10 Days Ago
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Administrative Support Assistant
  • US Bureau of Land Management
  • Casper, WY FULL_TIME
  • Duties Monitor and track personnel actions and initiate appropriate personnel actions using the approved automated process. Assist with personnel matters such as recruitments, appointments, benefits, ...
  • 1 Day Ago
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Advanced Medical Support Assistant
  • US Veterans Health Administration
  • Sheridan, WY FULL_TIME
  • Duties The Advanced Medical Support Assistant position is the administrative subject matter expert within the Team let and therefore has significant responsibilities within the team. The following dut...
  • 8 Days Ago
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0 Help Desk Support Assistant jobs found in Casper, WY area

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FT Customer Support Advocate - Work From Home>
  • Brightwheel
  • Casper, WY
  • [Customer Service / Remote] - Anywhere in U.S. / $21.64 per hour / Medical, dental, and vision / PTO - As a Customer Sup...
  • 4/18/2024 12:00:00 AM
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FT Work From Home - Customer Service Specialist (Web Chat only)>
  • Umate
  • Casper, WY
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $45K per year - As a Customer Service Specialist you'll: Provide ...
  • 4/18/2024 12:00:00 AM
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Retail Merchandising Specialist
  • BDS Connected Solutions, LLC.
  • Casper, WY
  • At a Glance: $$$ Earn weekly pay at BDS! $$$ If you enjoy completing independent projects, are interested in collaborati...
  • 4/17/2024 12:00:00 AM
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Steward (2) - Wyoming (Wyoming Downs)
  • Racing Officials
  • Casper, WY
  • Accepting Applications: December 15, 2021 January 15, 2022 The Wyoming Pari-Mutuel Commission 951 Werner Court, Suite 33...
  • 4/16/2024 12:00:00 AM
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Steward (2) - Wyoming (Sweetwater Downs)
  • Racing Officials
  • Casper, WY
  • Accepting Applications: December 15, 2021 January 15, 2022 The Wyoming Pari-Mutuel Commission 951 Werner Court, Suite 33...
  • 4/16/2024 12:00:00 AM
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Network Administrator
  • Uniwyo Federal Credit Union
  • Casper, WY
  • Job Description Job Description Network Administrator Position: Network Administrator Hiring Range: $28.56 an hour DOE B...
  • 4/14/2024 12:00:00 AM
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Admin Asst/Receptionist
  • Dragline Service Specialties
  • Casper, WY
  • Essential duties may include, but are not limited to, the following: Perform a variety of secretarial and administrative...
  • 4/14/2024 12:00:00 AM
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Presiding Steward - Wyoming (Energy Downs)
  • Racing Officials
  • Casper, WY
  • Accepting Applications: December 15, 2021 January 15, 2022 The Wyoming Pari-Mutuel Commission 951 Werner Court, Suite 33...
  • 4/14/2024 12:00:00 AM
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About Casper, Wyoming

Casper is a city in and the county seat of Natrona County, Wyoming, United States. Casper is the second largest city in the state, according to the 2010 census, with a population of 55,316. Only Cheyenne, the state capital, is larger. Casper is nicknamed "The Oil City" and has a long history of oil boomtown and cowboy culture, dating back to the development of the nearby Salt Creek Oil Field. In 2010, Casper was named the highest-ranked family-friendly small city in the West, and ranked eighth overall in the nation in Forbes magazine's list of "the best small cities to raise a family". Casper ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,583 to $53,656
Casper, Wyoming area prices
were up 2.9% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020