Help Desk Support Assistant jobs in Chillicothe, OH
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
IT Help Desk - Work-Study
- Southern State Community College
-
Hillsboro, OH
PART_TIME
- DISTINGUISHING JOB CHARACTERISTICS This part-time job is a support position for the Information Technology (IT) Department. This position assists in the IT Department Office to serve faculty, staff and students who visit, call or email the office. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons who are disabled under the Americans With Disabilities Act. Provide excellent customer service with accuracy when providing information. Act as a help desk attendant by assisting walk-in customers and answering questions related to the SSCC online service ticket system. Answer incoming phone calls, mail, and communications. Maintain a clean and organized workspace. Maintains confidentiality of confidential or sensitive records and information. Works assigned schedule, and exhibits regular and punctual attendance. Training will be provided by SSCC IT staff. OTHER DUTIES AND RESPONSIBILITIES Performs other related duties as required. EQUIPMENT OPERATED Computer; printer; calculator; copier; fax machine; telephone; and other standard office equipment. CONFIDENTIAL DATA Confidential information included in the College computer system; Student and other information covered by FERPA guidelines and agreed to in the College’s FERPA Confidentiality Agreement; Student social security numbers; Student, staff, and faculty log-in information; Computer administration log-in information. WORKING CONDITIONS Good office working conditions. The work requires using safe work practices with office equipment, and observance of general safety. This position is located at the Central campus (Hillsboro). USUAL PHYSICAL DEMANDS The following physical demands are typically used to perform this job’s essential duties and responsibilities. They are not qualification standards, rather they may be used to help the College, employee, or applicant identify where and how reasonable accommodations may be made when an otherwise qualified person is unable to perform the job’s essential duties due to an ADA disability. Individuals will be regularly required to sit; use their hands to touch, handle, or feel; reach with their hands and arms, and talk or hear. Frequently use keyboard/mouse. The participant may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus (computer screen and documents). KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Microsoft Office computer software programs. Ability to: comprehend job protocols, develop, work independently demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts, and the general public; maintain confidential and sensitive information; maintain accurate and complete work records. Skill in: strong verbal, written, and interpersonal communications; operating job-related equipment; Microsoft Office applications. QUALIFICATIONS Interested students must have a completed Application for Federal Student Aid (FAFSA) on file with Southern State and be eligible for need-based federal aid (Federal Pell Grant and/or Subsidized Direct Student Loans). Students employed in the federal work-study program will be paid directly by a paycheck from the college twice monthly. Students must also be enrolled in at least 3 credit hours a semester and meet the College's satisfactory academic progress criteria. Ability to demonstrate clear evidence of a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community. Applicant must successfully pass required background checks in accordance with Southern State Community College’s policies and procedures and applicable laws. Ability to document identity and employment eligibility as a condition of employment in compliance with Immigration Reform and Control Act requirements.
- 14 Days Ago
Home Health Aide STNA
- Help at Home
-
Zaleski, OH
FULL_TIME,PART_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000*Help at Home is the nation's leading provider of in-home support to seniors. We are currently hiring in yourcommunity Join...
- 21 Days Ago
Home Health Aide STNA
- Help at Home
-
Leesburg, OH
FULL_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000*Help at Home is the nation's leading provider of in-home support to seniors. We are currently hiring in yourcommunity Join...
- 23 Days Ago
Home Health Aide STNA
- Help at Home
-
Mc Arthur, OH
FULL_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
- 26 Days Ago
Home Health Aide STNA
- Help at Home
-
Chillicothe, OH
FULL_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
- 30 Days Ago
Home Health Aide STNA
- Help at Home
-
Waverly, OH
FULL_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
- 30 Days Ago
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0 Help Desk Support Assistant jobs found in Chillicothe, OH area
Greeter
- Walmart
-
Chillicothe, OH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Executive Assistant
- Burns Auction & Appraisal LLC
-
Carroll, OH
- Job Description Job Description Position: Executive Assistant Location: Carroll, OH Salary: $22/hr to $26/hr depending o...
- 4/18/2024 12:00:00 AM
Front Desk Reservation Agent
- The Inn & Spa at Cedar Falls
-
Logan, OH
- The Inn and Spa at Cedar Falls seeks to fill the position of Front Office Reservations Specialist. This role offers comp...
- 4/18/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- TridentCare
-
Chillicothe, OH
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
- 4/18/2024 12:00:00 AM
Patient Access Representative (100%, Full Time, Days)- Advanced Cardiology
- Adena Health System
-
Chillicothe, OH
- The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, regi...
- 4/18/2024 12:00:00 AM
Unarmed Uniformed Security Agent
- Triumph Protection Group
-
Groveport, OH
- Job Description Job Description Job Summary: We are looking for a competent Security Officer to undertake the surveillan...
- 4/17/2024 12:00:00 AM
Member Services Rep Floater
- Planet Fitness Inc.
-
Chillicothe, OH
- Benefits: * Paid time off Position: Member Services Rep - Floater We are searching for a motivated Member Services Repre...
- 4/17/2024 12:00:00 AM
Member Services Rep Floater
- Planet Fitness Inc.
-
Chillicothe, OH
- Benefits: * Paid time off Position: Member Services Rep - Floater We are searching for a motivated Member Services Repre...
- 4/17/2024 12:00:00 AM
About Chillicothe, Ohio
Chillicothe (/ˌtʃɪlɪˈkɒθi/ CHIL-i-KOTH-ee) is a city in and the county seat of Ross County, Ohio, United States. Located along the Scioto River 45 miles south of Columbus, Chillicothe was the first and third capital of Ohio.
It is the only city in Ross County and the center of the Chillicothe Micropolitan Statistical Area (as defined by the United States Census Bureau in 2003). The population was 21,901 at the 2010 census. Chillicothe is a designated Tree City USA by the National Arbor Day Foundation.
Chillicothe is located at 39°20′11″N 82°59′2″W / 39.33639°N 82.98389°W / 39.33639; -82.983...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$42,038 to $51,754
Chillicothe, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020