Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Avion Solutions Inc., an employee-owned company, seeks candidates for a Help Desk Administrator to support Army Aviations Maintenance Engineering Division. This position is based in Corpus Christi, TX.
Job Responsibilities/Duties:
Specific tasks will include the following:
Required Experience:
Preferred Qualifications:
Equal Opportunity: Avion Solutions, Inc. reaffirms its belief in equal employment opportunity for all employees and applicants. Avion Solutions, Inc. is an Equal Employment Opportunity Employer and a VEVRAA-governed Federal Contractor who affords equal employment opportunity to protected veterans and people with disabilities. Avion Solutions, Inc. provides all employees and job applicants equal employment opportunities in hiring and promotion without regard to age, sex, sexual orientation, marital status, race, religion, color, veteran status, genetic information, physical or mental disability, national origin or any other reason prohibited by law.
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0 Help Desk Support Assistant jobs found in Corpus Christi, TX area