Help Desk Support Assistant jobs in Danbury, CT

Description

We are offering a contract employment opportunity for a Help Desk Analyst in Ridgefield, Connecticut. This role will primarily entail providing support for client computer networks, troubleshooting technical issues, performing routine maintenance on PCs and peripherals, and supporting disaster recovery backup solutions. This position is a part of our telecom provider team and will be instrumental in maintaining our commitment to high-quality technical support and customer service.

Responsibilities:
Quickly troubleshoot and resolve technical issues in a ticket queue
Provide support for client computer networks, including business-related technologies such as Windows operating systems, Office 365, Remote Access usage, VOIP, and mobile devices
Perform routine maintenance on PCs and peripherals
Support disaster recovery backup solutions
Escalate tickets as needed
Communicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages
Use skills in NCR, PC Desktop - Workstation, PC Hardware, and PC Skills to effectively perform duties and tasks.

Requirements

Proficiency in NCR systems is required for this role
Demonstrated knowledge of PC Desktop - Workstation is essential
Strong PC Hardware skills are necessary for this position
Applicants must show evidence of well-developed PC Skills
Experience as a Help Desk Analyst or in a related role is preferred
Excellent problem-solving skills and ability to troubleshoot technical issues effectively
Strong communication skills, with the ability to explain complex technical issues in simple terms
Ability to work well as part of a team and collaborate effectively with colleagues
Demonstrated ability to manage multiple tasks and priorities effectively
Strong customer service skills, with a commitment to providing exceptional service at all times
Willingness to continue learning and stay updated with recent technological developments.

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