Help Desk Support Assistant jobs in Denton, TX

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

P
Help Desk Support
  • Privia Medical Group North Texas
  • Fort Worth, TX FULL_TIME
  • Job Type: Full-Time In Office

    Title: Helpdesk Support

    DUTIES:

    • Provide Tier 1 response for users requiring assistance with NextGen or General IT hardware/software.
    • Capture end-user, associated problem information, and create a ticket in the Help Desk Ticket management system.
    • Manage help desk tickets in a timely manner, including creation, follow-up, and closure.
    • Respond to customer issues via phone, email and computer chat.
    • Escalate issues to the next IT tier with the next level of difficulty.
    • Answer calls/messages from the IT on-call phone and assist in after hours support for urgent matters.
    • Conduct new employee orientation training on NextGen.
    • Create, modify, and delete NextGen user logins and apply appropriate rights/restrictions for all NextGen logins

    JOB REQUIREMENTS:

    • Applicants must have a minimum 2 years’ experience working in a help desk environment.
    • Excellent oral communication skills, detail-oriented ability to diagnose and resolve basic computer technical issues.
    • NextGen Medical software and/or Medical IT experience is a plus but not required.

    Job Type: Full-time

    Pay: $18.00 - $22.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Retirement plan
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • No weekends

    Ability to Relocate:

    • Fort Worth, TX 76107: Relocate before starting work (Required)

    Work Location: In person

  • 4 Days Ago

D
Desktop Support Technician (Help Desk) - Technology Services
  • Denton County
  • Denton, TX FULL_TIME
  • THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.The Desktop Support Technician is part of the Help Desk team and provides remote technical assistance, su...
  • Just Posted

B
Level 2 Help Desk Support (Urgent Hire)
  • Barrage Systems LLC
  • HURST, TX FULL_TIME
  • At Barrage Systems, we are passionate about delivering IT solutions and services that transform the way our clients do business. We are committed to leveraging the power of technology and innovation f...
  • Just Posted

S
Help Desk
  • Spero LLC
  • Fort Worth, TX FULL_TIME
  • Job Summary: 50% On-site We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary an...
  • 19 Days Ago

S
Help Desk
  • Spero LLC
  • Worth, TX FULL_TIME
  • Job Summary: 50% On-site We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary an...
  • 6 Days Ago

A
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Arlington, Texas
  • Axion Technologies Pvt Ltd
  • Arlington, TX PART_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 6 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Support Assistant jobs found in Denton, TX area

M
Inbound Helpdesk Representative ($15/hr.)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

C
Customer Service Representative
  • CornerStone Staffing
  • Denton, TX
  • Job Description Job Description CornerStone Staffing is looking for Entry Level Customer Service Agents with Office Admi...
  • 3/28/2024 12:00:00 AM

E
Member Services Representative -PT
  • Excel Fitness
  • Denton, TX
  • Position: Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpos...
  • 3/28/2024 12:00:00 AM

P
Customer Service Engineer
  • Prototype IT
  • Lewisville, TX
  • **If so, just enter your information and resume in each opportunity to get started. We currently only accept resumes onl...
  • 3/28/2024 12:00:00 AM

V
Remote Customer Service Representative
  • Verizon Communications, Inc.
  • Irving, TX
  • **Remote Customer Service Representative** * Job # 591663 * Date posted - 2022-02-04 Share this Job **** **When you join...
  • 3/28/2024 12:00:00 AM

V
Customer Services Representative
  • VINCI Facilities
  • Denton, TX
  • **Customer Services Representative** **Customer Services Representative** **Sub Division: FMPC** **Location: Denton** **...
  • 3/27/2024 12:00:00 AM

T
Customer Service Specialist
  • Transplace, Inc.
  • Frisco, TX
  • ** Customer Service Specialist** **Job Category****:** Admin & Support **Requisition Number****:** CUSTO04615 Showing 1 ...
  • 3/27/2024 12:00:00 AM

C
Customer Service Rep - Lewisville
  • CornerStone Staffing
  • Lewisville, TX
  • Job Description Job Description CornerStone Staffing is partnered with a Top Rated Auto Repair company and we have immed...
  • 3/24/2024 12:00:00 AM

Denton is a city in and the county seat of Denton County, Texas, United States. As of the 2010 United States Census, its population was 113,383, making it the 27th-most populous city in Texas, the 200th-most populous city in the United States, and the 12th-most populous city in the Dallas–Fort Worth metroplex. A Texas land grant led to the formation of Denton County in 1846, and the city was incorporated in 1866. Both were named after pioneer and Texas militia captain John B. Denton. The arrival of a railroad line in the city in 1881 spurred population, and the establishment of the University ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,387 to $54,648
Denton, Texas area prices
were up 2.2% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020