Help Desk Support Assistant jobs in Elyria, OH

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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IT Help Desk Specialist
  • North Central State College
  • Mansfield, OH FULL_TIME
  • North Central State College is accepting resumes for a full-time IT Help Desk Specialist in Information Technology.
    Essential duties/responsibilities include but are not limited to the following:

    Customer Service and Technical Support
    Serve as initial point of contact for campus IT service requests via phone, chat, Zoom, email, in person, remote
    access/support, and ticket tracking system (Kace)
    Provide tier 1 support for PC hardware, software, telecom, academic technology, printing, account issues & password
    resets, etc. Escalate complex problems to appropriate IT staff
    Support all end user PC's/Laptops, printers, peripherals, A/V hardware/software, academic technology, etc.
    Assist with set up and take down of equipment for IT/AV needs as requested. i.e. PC's/laptops, projectors, audio
    systems, document cameras, TV's, DVD players, etc.
    Provide training to end users on student, administrative & academic IT systems
    Communicate with computing professionals and managers regarding support services
    Resolve telephone service requests & open tickets for all major phone repairs to service provider and follow up to
    ensure problem is repaired/resolved
    Set up voice mail boxes, and update auto attendant
    Manage laptop loan program
    Other duties as assigned
    Administrative
    Maintain Help Desk Website and ensure support information relating to all systems, solutions, and applications is
    current and correct
    Create/maintain step by step tutorials for a broad portfolio of applications
    Manage/maintain ticket tracking system (Kace)
    o log, monitor progress, note problem resolution
    o establish/maintain/schedule regular computer, software, e-mail, telephone, voicemail account issues
    including moves, adds, changes with system passwords/user ID's
    o keep appropriate record/paperwork of service requests
    o coordinate in-house equipment repair process/paperwork
    Determine event presentation needs and coordinate setup of required IT/AV systems
    Provide service & support status reports on incidents, projects, and service requests to IT Director
    Other duties as assigned

    Misc. Support
    Occasional project work to assist with refresh, continuous improvement, and new initiatives for college wide IT
    systems and solutions and PC/Laptop setup/deployment/repair, etc.
    Other tasks & duties as assigned and required

    Required Qualifications:
    Education: Associate's degree in Computer Science or related field
    Experience: Two years' experience providing technical support

    Please express your interest in this position by submitting a letter of application and resume to:
    www.ncstatecollege.edu, Click on Jobs then jobs@ncstatecollege.edu
    or send to
    NORTH CENTRAL STATE COLLEGE
    Attention: Human Resources
    2441 Kenwood Circle, Mansfield, OH 44906

    To apply: https://ncstatecollege.edu/documents/Business/HR/Jobs/IT Help Desk Specialist 9-26-22.pdf

    Resumes will be reviewed beginning 10/17/22 and until filled
    North Central State College is an Equal Employment Opportunity institution. We value campus diversity and demonstrate this in campus
    initiatives. We particularly encourage members of historically under-represented groups to apply.

    jeid-a7877e96d1278f4aa3013ae5d555a4fc
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Help Desk Technology Consultant
  • Oberlin
  • Oberlin, OH FULL_TIME
  • Technology Consultants provide first-line computer software and networking support to students, faculty, and staff using both Macs and Windows at the CIT Help Desk in the Academic Commons. Responsibil...
  • 7 Days Ago
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Help Desk Technology Consultant
  • Oberlin
  • Oberlin, OH FULL_TIME
  • Technology Consultants provide first-line computer software and networking support to students, faculty, and staff using both Macs and Windows at the CIT Help Desk in the Academic Commons. Responsibil...
  • 7 Days Ago
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Registered Nurse (Full-Time) - Help at Home - Career Page
  • Help at Home
  • Mansfield, OH FULL_TIME
  • Prime Home Care Midway - RNMansfield, OH 44906 (Branch)Job DescriptionStart your career today with Help at Home!Now hiring Registered Nurses in your community - make a lasting impact for someone in ne...
  • 17 Days Ago
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Registered Nurse (Part-Time) - Help at Home - Career Page
  • Help at Home
  • Mansfield, OH PART_TIME
  • Mansfield, OH 44906 (Branch)Job DescriptionRegistered Nurse (PRN)Part-TimeExperiencedStart your career today with Help at Home - one of Ohio's fastest growing homecare agencies!Now hiring Registered N...
  • 17 Days Ago
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Care aide
  • Help at Home
  • Polk, OH FULL_TIME
  • Help At Home Now offering a new pay rate of $13! Receive $400* after your first 60 days of employment! Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hir...
  • 15 Days Ago
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0 Help Desk Support Assistant jobs found in Elyria, OH area

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Concierge
  • Century Park Associates, LLC
  • Elyria, OH
  • ** Concierge** ** The Abbewood** ** Elyria, OH** Shift: **Day/Alternating Weekends** Status: **Full-Time** Position will...
  • 4/18/2024 12:00:00 AM
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Concierge
  • The Abbewood
  • Elyria, OH
  • Position Details Employment Status: Part-Time Shift: Weekends Seeking a friendly, part-time front desk concierge. Must b...
  • 4/18/2024 12:00:00 AM
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Real Estate Sales Representative
  • CENTURY 21 DeAnna Realty
  • Elyria, OH
  • We are looking for real estate sales agents - new and experienced! I'm the broker and co-owner of Century 21DeAnna Realt...
  • 4/17/2024 12:00:00 AM
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Remote Senior SAP SD Urgent
  • tekHouse
  • Cleveland, OH
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM
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Member Service Representative
  • Cleveland YMCA
  • Cleveland, OH
  • YMCA of Greater Cleveland has an immediate need for a **Member Service Representative.** The **Member Service Representa...
  • 4/16/2024 12:00:00 AM
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Patient Access Representative
  • Crystal Clinic Orthopaedic Center
  • Akron, OH
  • **Provider Scheduling Environment** Position Summary The Patient Access Representative supports the clinical operations ...
  • 4/15/2024 12:00:00 AM
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Help Desk Consultant
  • Erp Recruiting Llc
  • Beachwood, OH
  • Help Desk Consultant 6 month Contract to hire Immediate Need What you will be doing: Assist clients requests and deliver...
  • 4/15/2024 12:00:00 AM
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Remote Customer Service Representative
  • Verizon Communications, Inc.
  • Cuyahoga Falls, OH
  • **Remote Customer Service Representative** * Job # 591614 * Date posted - 2022-02-04 Share this Job **** **When you join...
  • 4/14/2024 12:00:00 AM
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About Elyria, Ohio

Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College. Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,083 to $54,272
Elyria, Ohio area prices
were up 1.3% from a year ago
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What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020