Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
JOB DESCRIPTION: The Help Desk Technician will respond to telephone calls, emails and personnel requests for
technical support from clients and vendors and inputs those requests into the Help Desk Database. This position
also provides initial Level I problem resolution or coordinated dispatch, analysis, troubleshooting and problem
resolution for hardware/software, operating systems at the end-user location. This position also supports
telephony, broadband and wireless telecommunication support & services contracted with Tulalip Tribes.
TO APPLY: Complete the web form application located on the Quil Ceda Village Self Service portal:
https://ess.tulaliptribes-nsn.gov/MSSQCV/employmentopportunities/default.aspx. For more information or
questions, please visit: http://quilcedavillage.org/Employment or call Quil Ceda Village HR at 360-716-5016.
EMPLOYEE CLASSIFICATION: Non-Exempt
EMPLOYEE REPORTS TO: IT Manager
EDUCATION:
SKILLS:
EXPERIENCE:
OTHER REQUIREMENTS:
email devices
or staff
past employers
PHYSICAL CHARACTERISTICS AND/OR PREREQUISITES:
SPECIFIC JOB PERFORMED:
restore system functionality.
a liaison
and/or other operational problems
Apple products
to address recurring customer issues.
training purposes.
TERMS OF EMPLOYMENT:
This is a Regular Full-time position, requiring at least 40 hours per week, or 2080 hours per year. Employee may be required to work
after hours, weekends, special events and/or on call. Upon successful completion applicable probationary period employee may be
eligible for an increase in pay, subject to budgetary restriction. Employees will be required to work on-site, no telecommuting. No
provisions for relocation will be provided.
Clear All
0 Help Desk Support Assistant jobs found in Everett, WA area