Help Desk Support Assistant jobs in Florence, AL

Help at Home is hiring an Office Support Assistant!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

The Office Support Assistant provides general administrative support for the branch and/or department daily operations. This includes, but is not limited to: caregiver onboarding, caregiver compliance, and general office duties. This role reports directly to the Branch Manager.

Benefits:

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas. We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

PRIMARY RESPONSIBILITIES

• Performs general office duties which may include, but are not limited to:
• Greeting office visitors.
• Responding to phone inquiries.
• Filing.
• Fax management.
• Supply requisition.
• Processing incoming and outgoing mail/e-mail.
• Performs skilled administrative tasks which may include, but are not limited to:
• Accessing or administering systems that organize our data.
• Caregiver onboarding assistance.
• Caregiver compliance tracking and updating.
• Assistance with caregiver/client scheduling.
• Data entry into company database systems.
• Coordinating materials for meetings, interviews, training sessions, and other activities.
• Always maintains the confidentiality of client, caregiver, and agency information.
• Performs other job-related duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

REQUIRED SKILLS AND ABILITIES

• Intermediate level computer skills, including creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint).
• Ability to key quickly and accurately.
• Strong communication skills, oral and written.
• Excellent interpersonal skills.
• Strong attention to detail.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Prior office experience is preferred, including experience with organizing information and working with databases.

PHYSICAL REQUIREMENTS

• Ability to remain in a stationary position for extended periods of time.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

TRAVEL REQUIREMENTS

• Little to no travel required.