Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Capital Vacations - Join Our Team as a Help Desk Technician in the Thriving Hospitality Industry!
Are you a tech-savvy problem solver with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities for growth? If so, we have the perfect opportunity for you!
About Us:
At Capital Vacations, we are leaders in the dynamic and exciting timeshare industry. Our mission is to create unforgettable vacation experiences for our valued clients, and our team of dedicated professionals plays a crucial role in achieving this goal. As we continue to expand our operations, we are searching for an exceptional Help Desk Technician to join our talented team.
Job Title: Help Desk Technician Location: Myrtle Beach, SC Employment Type: Full-Time
Key Responsibilities:
Key Requirements:
Why Join Capital Vacations?
Join our team of dedicated professionals, where you will be valued for your skills and expertise, and your growth potential is limitless. If you are ready to take your career to new heights in the vibrant timeshare industry, we invite you to apply now!
How to Apply:
To seize this exciting opportunity, please submit your updated resume and a compelling cover letter highlighting your relevant experience. Let us know what excites you about the prospect of joining our team, and we look forward to discussing your potential role at Capital Vacations.
Capital Vacations is an equal opportunity employer and encourages candidates from all backgrounds to apply.
Application Deadline: 8/18/23
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