Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Local applicants only. Please update your résumé if you recently relocated, as to not be automatically rejected. Thank you. Long term position.
Required verifiable experience:4 years of Senior patient caregiving can be substituted with 2 years of DPS.
Preferred Experience as follow.
Dementia/Alzheimer's, Senior care, home health care, developmentally disabled adult DPS (sys level 5 and above).
3 days per week, 36 hrs.12 hrs shift 8.30 am to 8.30pm Sunday to Tuesday
Start pay $22/hr, Direct payroll deposit W2Job.
Clean background check required.
Care is for 1 male patient at 1 location only with Dementia/Alzheimer.
* 3 days on (not 5 to save your gas), 4 days off
* After First year , 3 days paid vacation and yearly pay raise.
* Needs Help with medication, all ADL’s, Meal preparation, showering, toileting. Pericare, day activity, exercise, pets care and house cleaning etc.
The applicant should be
Applicant needs to be physically fit in order to fully perform this job.
Ability to do 12 hrs shifts, and ability to fully move, stand, bend down, kneel, extend etc.
Good emotional health and self care routine as memory care can be overwhelming at times.
This job is a hands on care giving, support position not a babysitting position
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 36 per week
Benefits:
Schedule:
Application Question(s):
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Ability to Relocate:
Work Location: In person
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