Help Desk Support Assistant jobs in Fort Wayne, IN
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Orion Innovation
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Fort Wayne, IN
FULL_TIME
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Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Help Desk Support TechnicianResponsibilities:- Provide helpdesk support and resolve problems.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor the Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Perform timely workstation hardware and software upgrades as required.
- Excellent interpersonal skills.
- Customer service skills are a must.
- Follow-through and attention to detail are required.
Education:- Diploma or equivalent.
Preferred Requirements:- Bachelor's degree in information systems, Business, or a related field.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Candidate Privacy Policy
Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, "Orion," "we" or "us") are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) ("Notice") explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
- How to access and update that information.
Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
- 4 Days Ago
- Crossroads Bank
-
Wabash, IN
FULL_TIME
- The IT Help Desk Technician role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end ...
- 9 Days Ago
- Allstar Technologies
-
Fort Wayne, IN
FULL_TIME
- ABOUT THIS POSITION Allstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. You’re passionate about helping others, skilled at troubleshoot...
- 2 Months Ago
- Decision Desk HQ
-
Auburn, IN
TEMPORARY
- Come join our expanding team for an exciting evening gig, with future gig opportunities available! Reporters are needed to relay results from the state primary elections on Tuesday, May 7th, 2024. Rep...
- 17 Days Ago
- Help at Home
-
Portland, IN
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY! Now offering weekly pay! Starting pay rates up to $15 an hour! Start your career with the nation’s leading provider of in-home support to sen...
- 2 Months Ago
- Fort Wayne Spine & Joint
-
Fort Wayne, IN
PART_TIME
- We are looking for a friendly, detail-oriented and highly motivated person who is not overwhelmed by fast paced, high-stress environments. You would be responsible for answering phone calls, schedulin...
- 4 Days Ago
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0 Help Desk Support Assistant jobs found in Fort Wayne, IN area
- Ross
-
Fort Wayne, IN
- GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensur...
- 5/13/2024 12:00:00 AM
- Lowes
-
Fort Wayne, IN
- We are happy you have taken time out of your day to check out this Retail Sales Associate opportunity with Lowe's. Do an...
- 5/13/2024 12:00:00 AM
- Allstar Technologies
-
Fort Wayne, IN
- Job Description Job Description ABOUT THIS POSITION Allstar Technologies seeks an experienced IT professional who loves ...
- 5/13/2024 12:00:00 AM
- Allstar Technologies
-
Fort Wayne, IN
- Job Description Job Description ABOUT THIS POSITION Allstar Technologies seeks an experienced IT professional who loves ...
- 5/13/2024 12:00:00 AM
- Meijer
-
Fort Wayne, IN
- Courtesy Team Member (Parking Lot Attendant) - Part Time page is loaded **Courtesy Team Member (Parking Lot Attendant) -...
- 5/11/2024 12:00:00 AM
- Benevis
-
Fort Wayne, IN
- Overview: Patient Coordinator-Ft. Wayne, IN Work for a company that is truly making the world a happier place, one smile...
- 5/11/2024 12:00:00 AM
- Affordable Care
-
Fort Wayne, IN
- **Overview** **Come join our team as a Dental Assistant!** This position is more than just a job, it is an opportunity t...
- 5/11/2024 12:00:00 AM
- Winergy LLC
-
Fort Wayne, IN
- Job Description Job Description Medical Equipment Test Technician Do you love to travel? Are you tired of sitting at a d...
- 5/11/2024 12:00:00 AM
About Fort Wayne, Indiana
were up 1.3% from a year ago