Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Title: Help Desk Technician T2
Supervisor - IT Manager
Job Description: The Help Desk Technician will be responsible for supporting the organization’s applications, systems, and network.
In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years. Candidates MUST also take and pass a drug test.
All IT employees of GridHawk LLC, are assigned proper technology in order to perform all work-related duties.
We will provide you the tools you need to achieve including:
Responsibilities:
Required Skills/Abilities:
Education and Experience:
All employees are eligible to receive some form of company benefits. Some benefits (including health insurance) are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. All benefits will be available the first of the next month following 30 days of employment.
Benefits for full-time employees include:
Job Type: Full-Time Salary:
Negotiable varies based on experience.
Job Type: Full-time
Salary: $60,000.00 - $65,000.00 per year
Benefits:
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Experience:
Work Location: In person
0 Help Desk Support Assistant jobs found in Gary, IN area