Help Desk Support Assistant jobs in Greensboro, NC

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

3
Help Desk Customer Service and Support
  • 3 Reasons Consulting
  • Liberty, NC FULL_TIME
  • 3 Reasons Consulting is looking for a qualified Help Desk Customer Service and Support to provide onsite support at Womack Army Medical Center (WAMC), located on Fort Bragg, North Carolina, in Fayetteville, NC.
    Job description
    We’re seeking a Customer Service and Support Specialist with a working knowledge of the current desktop Microsoft Operating System and other software being utilized at the Defense Health Agency (DHA) or Government offices, to provide day-to-day management and support of the WAMC desktop computing environment.
    Responsibilities and Duties:
    • Participate in the flow of information by documenting all solutions in a resolution database, EMTS, which will be available at all times to the Government.
    • Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.
    • Install, configure, and troubleshoot common Network Protocols at WAMC, including, but not limited to, TCP/IP and wireless protocols.
    • Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software.
    • Identify and resolve problems with all automation hardware, software, systems, and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.
    • Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals.
    • Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.
    • Perform all inventory and equipment issues and tracking tasks when deploying new or refurbed equipment in accordance with policies.
    • Copy all stored data and files to the new equipment and verify that all data and files are present.
    • Configure and connect any peripherals originally connected to the old equipment and verify that they are functional.
    • Will, if necessary, wipe data and files from the old equipment AR 25-2 or disposal. The Government will furnish the software necessary to perform this task.
    • Keep a current inventory of all equipment in their possession from receipt of hardware from Logistics Division to the return of recovered equipment to the Logistics Division. .
    • Will upon completion of repairs, ensure that the entire system is completely operational. Workstations will be tested both in a standalone mode, and as part of a network, if originally connected. Any hardware repairs, additions, deletions or modifications to the equipment will include all necessary hardware and software (including network software configuration or installation).
    • Clearly document the old and new serial numbers of any serially numbered component that is replaced and follow all procedures and requirements for equipment tracking and accountability, including following all procedures for the return of defective parts.
    • Enter and update all information and solutions relevant to service requests and tasking using EMTS, and participate in the flow of information by documenting more complex solutions, or verbally apprising the IM leadership of less complex solutions.
    • Follow Army Regulation (AR) 25-2 for purging data on equipment such as hard drives and other storage media.
    • Provide Tier II technical and security customer service and support to users regarding all facets of In and Out processing.
    • Provide computer systems security support functions.
    • Setup and maintain Active Directory account restrictions and user rights.
    • Ensure password controls and procedures are followed.
    • Create user accounts, allocates drive space, and establish drive connections.
    • Acknowledge all trouble tickets that are assigned and ensure that the customer receives correspondence from the assigned technician, within 24 hours. Update the ticket by entering it in progress or acknowledging it in the notes.

    Qualifications:
    • Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices, as evidenced by experience and course completion of that operating system.
    • At least two (2) years of experience in troubleshooting and repairing both hardware and software-related issues.
    • Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment.
    • Experienced in workstation maintenance and support.
    • Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment.
    • Familiar with both cell and smartphone configuration and operations. Be familiar with configuration procedures and troubleshooting of mobile pagers and other remote communications devices.
    • Ability to demonstrate high standards of customer support and produce high customer satisfaction.
    • Meet the requirements for an IAT Level II position as defined in DOD 8570-01-M.

    Related experience and/or education:
    Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.
  • 17 Days Ago
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V
Help Desk Customer Service and Support
  • VGSCANDIDATEPORTAL
  • Liberty, NC FULL_TIME
  • Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. W...
  • Just Posted
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H
Front Desk Help
  • Harmony at Greensboro
  • Greensboro, NC FULL_TIME
  • STATEMENT OF JOB: The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appro...
  • 15 Days Ago
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S
IT Help Desk Technician
  • Saf-Gard Safety Shoe Co
  • Greensboro, NC FULL_TIME
  • Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear programs for large industrial, government, and service organizations. We are currently seeki...
  • 7 Days Ago
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C
SIR Help Desk Specialist
  • Cherokee Federal
  • Greensboro, NC FULL_TIME
  • Please Note: We are in the initial stages of sourcing candidates for this potential opportunity. We do not have an existing contract for this work. In the event we are selected through the competitive...
  • 26 Days Ago
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T
IT Help Desk I
  • The Longleaf Network
  • Greensboro, NC FULL_TIME
  • This position is from 8:30am-5:30pm on Monday-Friday This position is local to the Triad and is hybrid. You will be working from a remote office, but may need to come into our Greensboro office during...
  • 27 Days Ago
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0 Help Desk Support Assistant jobs found in Greensboro, NC area

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Front Desk Receptionist
  • Correll Insurance Group
  • Greensboro, NC
  • Godwin Insurance Agency, a member of Correll Insurance Group has an immediate position for a full-time Front Desk Recept...
  • 4/24/2024 12:00:00 AM
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A
Production Support Analyst
  • apexanalytix
  • Greensboro, NC
  • A snapshot of what you would do: The key function of the Production/Application Support Analyst 1 is to provide technica...
  • 4/24/2024 12:00:00 AM
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J
Customer Service Support Specialist
  • Joint Activities
  • Liberty, NC
  • Summary About the Position: This position serves as the Customer Service Support Specialist for the Joint Activities Com...
  • 4/23/2024 12:00:00 AM
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M
Patient Service/Front Desk Coordinator Part Time
  • MyEyeDr
  • Reidsville, NC
  • About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
  • 4/23/2024 12:00:00 AM
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R
Dental Patient Coordinator
  • Riccobene Associates Family Dentistry
  • Winston-Salem, NC
  • Riccobene Associates Family Dentistry is looking for a full-time Patient Coordinator in our Winston Salem Office. Are yo...
  • 4/22/2024 12:00:00 AM
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Automotive Customer Service Specialist
  • Grease Monkey
  • Greensboro, NC
  • Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more...
  • 4/21/2024 12:00:00 AM
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M
Patient Coordinator
  • Medquest Associates
  • Winston Salem, NC
  • Position Purpose (Mission) In this position, you will serve as the initial point of contact with patients, referring phy...
  • 4/21/2024 12:00:00 AM
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R
Dental Patient Coordinator
  • Riccobene Associates Family Dentistry
  • Winston Salem, NC
  • Riccobene Associates Family Dentistry is looking for a full-time Patient Coordinator in our Winston Salem Office. Are yo...
  • 4/21/2024 12:00:00 AM
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About Greensboro, North Carolina

Greensboro (/ˈɡriːnzbʌroʊ/ (listen); formerly Greensborough) is a city in the U.S. state of North Carolina. It is the 3rd-most populous city in North Carolina, the 68th-most populous city in the United States, and the county seat and largest city in Guilford County and the surrounding Piedmont Triad metropolitan region. As of the 2010 census, the city population was 269,666, and in 2015 the estimated population was 285,342. Three major interstate highways (Interstate 40, Interstate 85, and Interstate 73) in the Piedmont region of central North Carolina were built to intersect at this city. In ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$42,719 to $52,593
Greensboro, North Carolina area prices
were up 1.5% from a year ago
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What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020