Help Desk Support Assistant jobs in Harrisburg, PA
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- DevCare Solutions Pvt., Ltd.
-
Harrisburg, PA
CONTRACTOR
-
Overview:
We are seeking a Help Desk Analyst to join our team in. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong troubleshooting skills and a passion for customer service. Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Install, configure, and update software applications
- Assist with user account management, including password resets and access permissions
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Provide training and guidance to end-users on basic software functionalityExperience:
- Previous experience in a help desk or technical support role
- Strong knowledge of computer hardware and software troubleshooting
- Familiarity with GPO (Group Policy Objects) administration
- Experience with software deployment tools such as SCCM (System Center Configuration Manager)
- Working knowledge of TCP/IP networking protocols, DNS (Domain Name System), and remote connectivity
- Excellent communication skills, both verbal and written
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Experience using ticketing systems such as Remedy is a plusWe offer competitive compensation packages, including benefits such as health insurance, retirement plans, paid time off, and opportunities for professional development. If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity.
Note: Please do not include any contact information or placeholders for email or phone number in the job description.
Job Type: Contract
Pay: $21.00 - $24.00 per hour
Expected hours: 37.5 per week
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Harrisburg, PA 17104: Relocate before starting work (Required)
Work Location: In person
- 22 Days Ago
- ICST, LLC
-
Harrisburg, PA
FULL_TIME
- Job Details***An initial virtual interview via Teams with video-enabled will be conducted, followed up by a mandatory in-person interview for the position.******This position is located in downtown Ha...
- 26 Days Ago
- ARK Solutions
-
Harrisburg, PA
FULL_TIME
- Help Desk Analyst 2 Fully remote position but training will occur on-site in Harrisburg, PA. Complete Description: This position will provide IT phone and email support for the client dept Help Desk A...
- 18 Days Ago
- Rays TechServ Pvt. Ltd.
-
Harrisburg, PA
CONTRACTOR
- Help Desk Analyst - 1 year of field experience. 2-year associates degree or equivalent technical study. There are two available Tier 1 positions. ***This requisition has an hour-long in-person intervi...
- 18 Days Ago
- American business solutions inc
-
Harrisburg, PA
CONTRACTOR
- Hello This is Sheetal from ABSI, Urgently looking for IT HELP DESK SUPPORT for HARRISBURG PA location POSITION : IT HELP DESK SUPPORT LOCATION : HARRISBURG PA ONSITE INTERVIEW IS ONSITE JOB DESCRIPTIO...
- 18 Days Ago
- Physician's Mobile X-Ray
-
Harrisburg, PA
FULL_TIME
- Physicians Mobile X-Ray The Onix Group is looking for an experienced IT professional to join our growing team in Harrisburg, PA. We’re looking for a team focused, organized person; who has a passion f...
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0 Help Desk Support Assistant jobs found in Harrisburg, PA area
- Select Medical
-
Camp Hill, PA
- Overview: Customer Service Representative Starting at $15.50/hr Why work for Select? We are committed to your growth and...
- 4/26/2024 12:00:00 AM
- LingaTech
-
Harrisburg, PA
- Contract (July - December)Hybrid - must be onsite in Harrisburg, PA The Project Manager (PM) will be responsible for ove...
- 4/26/2024 12:00:00 AM
- NiSource Inc.
-
York, PA
- ** Remote Customer Service Representative (York, PA)** Job ID : 926122 Location: York, PA **Responsibilities** Remote Cu...
- 4/25/2024 12:00:00 AM
- Vector Consulting, Inc
-
Harrisburg, PA
- Our government client is looking for an experienced Help Desk Analyst on a 9+ months renewable contract role in Harrisbu...
- 4/25/2024 12:00:00 AM
- MyEyeDr
-
York, PA
- About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
- 4/24/2024 12:00:00 AM
- MyEyeDr
-
Hanover, PA
- About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
- 4/24/2024 12:00:00 AM
- Penn Medicine Lancaster General Health
-
Lancaster, PA
- Summary Job Description POSITION SUMMARY: Provides complete and accurate patient identification, arrival, registration, ...
- 4/23/2024 12:00:00 AM
- High Companies
-
Lancaster, PA
- GENERAL DESCRIPTION: The Service Desk Lead plays a critical role in providing day-to-day support of High Companies’ end ...
- 4/22/2024 12:00:00 AM
About Harrisburg, Pennsylvania
were up 1.5% from a year ago