Help Desk Support Assistant jobs in Idaho Falls, ID

Are you ready to join FyberCom's team? We seek a passionate and dedicated person to provide outstanding customer service and technical support to our valued customers.

As a team member, you will be crucial in sales, billing support, scheduling, and troubleshooting customers' technical problems. You will be responsible for providing accurate and timely resolutions while maintaining a positive and professional attitude. You will also be expected to document customers' accounts and create service call tickets in a detailed and organized manner.

At FyberCom, our customers are our top priority, and we are committed to providing them with the best possible service. We seek type-a, reliable, upbeat, and hardworking individuals who share our passion for excellence to join our team.

We offer a competitive compensation package, a high-octane office setting, and the opportunity to work with the latest fiber, routers, and radios technology. This is a full-time position, with shifts scheduled from Monday to Sunday, from 8:00 am to 11:00pm.

Please note that this is an in-office position and does not offer the option to work remotely.

Responsibilities-

Scheduling

Sales

Fielding installation technicians phone calls

Troubleshoot customers technical problems with internet services

Provide customers with precise and consistent resolutions in a timely manner.

Noting customers accounts.

Create service call tickets.

Learn current new technology in routers and radios.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person