Help Desk Support Assistant jobs in Johnstown, PA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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Purchase Card Help Desk Support
  • Corinth Consulting Group
  • Indiana, PA FULL_TIME
  • Corinth is looking for a Purchase Card Help Desk Support to join our team in support of our DHS customer. The qualified candidate should be able to perform Purchase Card Help Desk support, systems support, on-line/off-line data entry support, and clerical assistance as required to the department’s, Purchase Card Branch, in Indianapolis, Indiana. The qualified person will actively participate in communication between team members, clients, and Corinth so all may succeed and embody our Vision, Mission, and Values. Willingness to actively participate in work and team initiatives, while supporting team members with a professional and positive attitude will position the qualified person for success.

    Systems Support The qualified Systems and Help Desk Specialists shall provide the following Systems Support: 
    • Identification of problems with the card issuing bank's web-based system and Purchase Card System Answers the main phone for the procurement office, forward calls, take messages and provide information as requested. 
    • Informing the Task Manager of system errors; researching and analyzing information in the card issuing bank's system and Purchase Card System to validate accuracy of account set-up forms and maintenance actions; creating various reports from spreadsheet data in response to audit and program requests 
    • Analyzing daily reports of Purchase Card activity, and recording and updating data on a master spreadsheet to ensure that all systems are in balance. 
    • Assist cardholders and approving officials with the Purchase Card and create and maintain a master e-mail list of all participants in the Purchase Card program. Data Entry Support The qualified Systems and Help Desk Specialists shall provide the following Data Entry Support: 
    • Account setup and maintenance actions Knowledge of Excel, MSWord, and PowerPoint is necessary to create various reports, presentations, training certificates, correspondence, and other documents in support of the program. Skills involved include the ability to independently analyze and edit source documents.
    Clerical Support Ancillary clerical-type related tasks such as filing and coordination/mailing of training material are also required to support the Program. Contractor to distribute incoming mail, sign for packages and coordinate office supply requests.
    • Out-going personality, comfortable in open communication environment. 
    • A self-starter, able to learn quickly and willing to engage themselves. 
    • The ability to multi-task and manage multiple work streams simultaneously. 
    • An attention to detail
    Personnel shall be capable of making decisions and interfacing with the Government and public in a professional, business-like manner, including during stressful situations. Contractor personnel must be experienced in Help Desk support, complex key entry, and verification of data, checking accuracy, and maintenance of production logs and statistics. Contractor personnel must be capable of making decisions and interfacing with on-line systems. 

    Qualified candidates who are not able to pass the BI and security requirements will not be considered for the position.

    Candidates that live in a Federally designed HUBZone Area, per the official SBA HUBZone Map are desired: 
    https://preview-maps.certify.sba.gov/hubzone/map#center=44.722800,-103.249700&zoom=4 

    The selected candidate will work with project teams to help achieve Corinth’s and our client’s Mission, Vision, and Values. Come to be challenged for your career growth and experience a rewarding, collaborative work environment. Our diverse teams are leading solutions that drive meaningful impact to society. Be a part of team that leads by giving back and enabling a path to success!


  • 1 Month Ago
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Help Desk Technician
  • Robert Half
  • Delray, WV OTHER
  • Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer sy...
  • 2 Days Ago
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Help Desk Technician I - Remote
  • IDEMIA
  • Indiana, PA FULL_TIME
  • Overview IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We ...
  • 6 Days Ago
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Entry Level IT Help Desk Coordinator
  • Adelphoi Village Inc
  • Latrobe, PA FULL_TIME
  • Entry Level Help Desk CoordinatorLatrobe, PA Adelphoi USA Inc., a 700-employee youth-centered non-profit headquartered in Latrobe has an entry- level opportunity on our IT Team for someone who wants t...
  • 21 Days Ago
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Care aide
  • Help at Home
  • Bedford, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 29 Days Ago
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Home Care Aide
  • Help at Home
  • Latrobe, PA FULL_TIME
  • Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
  • 1 Month Ago
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0 Help Desk Support Assistant jobs found in Johnstown, PA area

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Patient Service/Front Desk Coordinator
  • MyEyeDr.
  • New Kensington, PA
  • Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
  • 4/23/2024 12:00:00 AM
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Patient Service/Front Desk Coordinator
  • Myeyedr
  • Indiana, PA
  • About the roleSee yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essen...
  • 4/22/2024 12:00:00 AM
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Patient Service/Front Desk Coordinator
  • Myeyedr.
  • New Kensington, PA
  • DescriptionAbout the roleSee yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you pl...
  • 4/22/2024 12:00:00 AM
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Full-Time Security Officer
  • Jushi Holdings Inc.
  • Johnstown, PA
  • **Jushi** **Full-Time Security Officer** **Retail - Johnstown, PA - Full Time** * Maintain strict confidentiality with r...
  • 4/22/2024 12:00:00 AM
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Warehouse Supervisor
  • PrimeFlight Aviation Services, Inc.
  • Johnstown, PA
  • ** Warehouse Supervisor** **Job Category****:** Airport Operations **Requisition Number****:** WAREH003099 Showing 1 loc...
  • 4/22/2024 12:00:00 AM
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Service Shuttle Driver
  • Transteck Inc - Altoona
  • Duncansville, PA
  • TRANSTECK, INC. JOB DESCRIPTION Job Title: Service Shuttle Driver Job Reports To: Service Manager Exempt or Non-Exempt: ...
  • 4/22/2024 12:00:00 AM
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Janitorial Cleaner-M&W 8Hrs F 4Hrs after 2PM
  • Rolling Hills Industries
  • Latrobe, PA
  • Are you a highly skilled and motivated individual looking for a part-time job in the cleaning industry? Do you enjoy cre...
  • 4/20/2024 12:00:00 AM
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Clinical Clerical Secretary
  • Alternative Community Resource Programs Inc
  • Johnstown, PA
  • Job Summary: The Clinical Clerical Secretary will perform secretarial duties that will include operating a multiline tel...
  • 4/19/2024 12:00:00 AM
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About Johnstown, Pennsylvania

Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County. Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954). According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$40,947 to $50,411
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago
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What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020