Help Desk Support Assistant jobs in Los Angeles, CA
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
IT HELP DESK SUPPORT
- INLAND STAFFING INC
-
Baldwin, CA
FULL_TIME
-
POSICITION IS TEMP TO HIRE AFTER 3 MONTHS
In this position, the IT Help Desk Support will provide technical support, installation/configuration of hardware and software and troubleshooting technical problems.Responsibilities include:- Provision, deploy and maintain user equipment
- Create new, remove, and perform maintenance on all user accounts
- Assist users with computer hardware and/or software applications and network connectivity related issues
- Manage support request
- Generate and update support documentation
- Assist tracking hardware/software inventory
- Basic system administration of Windows servers
- Assures compliance with federal, state, local and corporate governance policies, regulations and laws, AADG programs and policies and the Company Code of Conduct
Qualifications:To perform this job successfully, an individual must meet expectations of each essential duty. The requirements listed below are representative of the knowledge, skills and abilities required.Education:- Bachelor’s Degree preferred
- High School Diploma/GED required.
Experience:- 1 years of experience in an IT support capacity
- Familiar with desktop and mobile based operating systems including Windows, MacOS, iOS, Windows Phone, and Android
- Familiarity with business technology peripherals such as copiers, printers, scanners, projectors, etc.
- Proficient with Microsoft Office suite
- Strong troubleshooting skills
- Basic understanding of networking topologies and protocols (DHCP, DNS, TCP/IP)
- Desire to learn
- Excellent communication, organizational and troubleshooting skills with strong attention to detail
- Demonstrated patience and overall courteous behavior
- Demonstrated ability to work independently; must be self-motivated and goal oriented
- Must be willing to work in a fast paced, intense environment
- Must manage and complete multi-functional tasks quickly
- Must be oriented to thrive in a team environment whereby the collective efforts of the entire group achieve a common goal.
- Ability and aptitude to be effective and successful in a broadened scope of duties and responsibilities
- Regular and consistent attendance is a requirement of the job.
- Expectations:
- Must manage and complete multi-functional tasks quickly
- Must be willing to work in a fast paced, intense environment, with the ability to complete assignments with a sense of urgency
- Must demonstrate continuous learning and be capable of assuming expanded responsibilities
- Must be willing to be personally responsible and accountable for the quality of work performed.
- Must be able to successfully achieve personal measurable goals assigned by the department manager.
- Must demonstrate a good work ethic.
- Must be results oriented.
- Must demonstrate initiative, innovation and persistence.
- Must be able to effectively work with other functional departments and levels within and outside the organization.
- Must be able to work independently
- Work varied hours as required
- Consistently punctual
- Complete Correspondence Courses and other continuous learning activities as needed and assigned, including the development of product and systems knowledge
- Assume and expand responsibilities, as needed
- Pass background and drug screen
- 7 Days Ago
Help Desk Support Coordinator
- Mayfield Junior School
-
Pasadena, CA
FULL_TIME
- Thank you for your interest in joining the Mayfield Junior School community. We welcome qualified candidates in the areas of academics, administration and operations to join our team. Help Desk Suppor...
- 14 Days Ago
Help Desk Support Coordinator
- Mayfield Junior School
-
Pasadena, CA
FULL_TIME
- Thank you for your interest in joining the Mayfield Junior School community. We welcome qualified candidates in the areas of academics, administration and operations to join our team. Help Desk Suppor...
- 14 Days Ago
Help Desk -IT Service & Support
- JBA International
-
Los Angeles, CA
FULL_TIME
- Help Desk -IT Service & Support- Southern California Overview Our client, a successful Los Angeles based Law Firm is now hiring for a Help Desk and IT Service and Support Analyst to serve as a member ...
- 17 Days Ago
Technical Support Specialist/Help Desk
- Global HIT
-
Los Angeles, CA
OTHER,CONTRACTOR,FULL_TIME,TEMPORARY
- MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. Summary:Service Desk Agent I is responsible for supporting the end user community hospitals and clinic locations. This position will pro...
- Just Posted
IT Help Desk Support/ Trainer
- American Hartford Gold
-
Los Angeles, CA
FULL_TIME
- Job Description: We are seeking a skilled and motivated IT Software/Hardware Help Desk Support to join our team. As an IT Software/Hardware Help Desk Support, you will be responsible for providing tec...
- 7 Days Ago
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0 Help Desk Support Assistant jobs found in Los Angeles, CA area
Customer Service
- Glass Manufacturing Industry Council
-
Anaheim, CA
- - Customer Service **Customer Service** Greathirehr Anaheim, California, United States 3 days ago **Description** Well e...
- 4/24/2024 12:00:00 AM
Front Desk - Guest Experience Specialist...
- free-classifieds-usa.com
-
Pasadena, CA
- ****Front Desk - Guest Experience Specialist - (21042185)**** * Price: Check with seller * Published date: May 18, 2021 ...
- 4/24/2024 12:00:00 AM
Veterinary Customer Service Representative
- Animal Healing Center Inc
-
Pasadena, CA
- Job Description Job Description Do you have a passion for animals and great customer service skills? If so, we have a jo...
- 4/23/2024 12:00:00 AM
Career Services Coordinator - Case Manager
- South Bay Workforce Investment Board
-
Los Angeles, CA
- Job Type Full-time Description The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an experienced, s...
- 4/22/2024 12:00:00 AM
BEN's TubeBuddy: Customer Support & Community Representative
- Branded Entertainment Network Inc
-
Los Angeles, CA
- **BEN's TubeBuddy: Customer Support & Community Representative** Los Angeles, CA Client Services **Who YOU Are** TubeBud...
- 4/22/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Los Angeles, CA
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Irvine, CA
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Systems and Network Engineer
- Annenberg
-
Los Angeles, CA
- As a Systems and Network Engineer, you will be responsible for installing, configuring, and maintaining the hardware and...
- 4/20/2024 12:00:00 AM
About Los Angeles, California
Los Angeles (/lɔːs ˈændʒələs/ (listen);[a] Spanish: Los Ángeles), officially the City of Los Angeles and often known by its initials L.A., is the most populous city in California, the second most populous city in the United States, after New York City, and the third most populous city in North America. With an estimated population of four million, Los Angeles is the cultural, financial, and commercial center of Southern California. The city is known for its Mediterranean climate, ethnic diversity, Hollywood and the entertainment industry, and its sprawling metropolis. Los Angeles is the larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$50,627 to $62,329
Los Angeles, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020