Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
IT Help Desk Technician
Innovative Refrigeration Systems, Inc. is the premier custom industrial refrigeration system design-builder in the world. We engineer, design, manufacture, and construct custom refrigeration solutions for our customers all across North America. We are looking for an experienced and driven IT Help Desk Technician to join the team in Lyndhurst, VA. This role will play a crucial role in maintaining our commitment to our internal customers.
Job Role: As a Help Desk Technician you will be responsible for assisting the internal IT team and advancing the technological capabilities of the company. You will also be responsible for providing technical support to local users as well as remote users for company-issued equipment (desktop/laptop computers, printers, fax machines, tablets, phones, etc.)
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We value our employees and are committed to offering an environment that fosters growth and well-being. As part of our team, you’ll enjoy a competitive compensation package, as well as a robust benefits package
If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!
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0 Help Desk Support Assistant jobs found in Lynchburg, VA area