Help Desk Support Assistant jobs in Mckinney, TX

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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Help Desk Support Assistant - ENTRY LEVEL
  • Prototype IT
  • Lewisville, TX FULL_TIME
  • JOB SUMMARY
    The Help Desk Support Assistant is an entry level position and will assist our operations team including Customer Service, Help Desk and Hardware, with a focus on learning and understanding key components of each department. The journey begins with our Call Coordination team. Here the candidate will learn our ticketing system, processes, and clientele. From there, they will learn the ropes in our Hardware department. During their time with Call Coordination and Hardware, we will be refining technical skills with the end goal of moving into a Tier 1 help desk role. This person will have the opportunity to provide technical support to clients in a variety of industries by using the most current technologies. The Help Desk Support Assistant is accountable for working quickly and efficiently to provide industry-leading response time and customer service while attaining maximum utilization of technical resources.
    This is the perfect opportunity for a candidate who has a technical education background but is looking for some real-world experience! 
     
    QUALIFICATION STANDARDS

    Education & Experience:
    • Basic IT knowledge to communicate with customers and “ask the right question” to assess their true IT needs for effective ticketing
    • Minimum one (1) year customer service or help desk experience, preferred
    • Experience with Microsoft office suite and computerized systems

    Knowledge, Skills, & Abilities:
    • Provides superior customer service practices
    • Communicates professionally internally or externally; whether in person, email, telephone, or ticketing tool
    • Demonstrates effective listening and provides appropriate feedback
    • Maintains composure in stressful, high-pressure situations, handling internal and external objections and disputes to satisfactory results
    • Shows initiative in job performance to improve current processes and suggest new ways of doing things
    • Works under minimal supervision. Some independent judgment is necessary


     
    DUTIES & FUNCTIONS

    Essential:
    • Responsible for answering phone calls and emails as efficiently as possible
    • Ability to work with various team members, including more senior level resources to negotiate and coordinate schedules with the technical resources and clients
    • Listen to client concerns and issues with sympathy and the desire to help
    • Skills in organization and communications are an absolute must to be successful
    • Alert management when necessary for high visibility and critical issues.
    • Follow up calls to clients to ensure satisfaction
    • Update service tickets should new information be captured
    • Assures resources are used efficiently and effectively
    • Approach all encounters with customers and fellow employees in a friendly, service-oriented manner
    • Maintain compliance with prototype:IT’s standards including regular attendance, grooming, and security guidelines

    Physical Requirements:
    • Moderate lifting or exerting force of up to 20 pounds occasionally

    Marginal:
    •     Perform other duties as requested by management
    •     Attend meetings/training as required by management
    • Participate in continuing education
  • 21 Days Ago
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Help Desk Support
  • QuantumBricks Inc
  • Richardson, TX FULL_TIME
  • Job Title: Help Desk SupportLocation: Richardson, TX (Day 1 Onsite)Exp: 2 to 4 YrsJob Description:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. D...
  • 1 Day Ago
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Help Desk Support
  • ReqRoute,Inc
  • Richardson, TX FULL_TIME
  • Job Title: Help Desk Support Position Type: 11 Months Location: Richardson, TX (Onsite) Shift Timings: 11AM to 7:00PM CST Job Description Maintains, analyzes, troubleshoots, and repairs computer syste...
  • 2 Days Ago
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IT Help Desk Support
  • InstantServe LLC.
  • Dallas, TX FULL_TIME
  • Job Title: Help Desk Specialist Location: Dallas, TX Duration: Full Time Job Overview: In this role, you will be responsible for being a point of contact for end users to receive support and maintenan...
  • 4 Days Ago
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IT Help Desk Support
  • Buzzclan IT Services Pvt. Ltd
  • Dallas, TX FULL_TIME
  • Job Overview IT Support SpecialistIn this role, you will be responsible for being a point of contact for end users to receive supportand maintenance within the organization's computing environment. Th...
  • 4 Days Ago
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Help Desk Support
  • Techspace Solutions
  • Richardson, TX CONTRACTOR
  • Scope of Work Services include, but not limited to, Inbound Technical problem resolution, for High-Speed Internet (HSI) customers for both internet and/or voice. Primary objectives for Contact Operati...
  • 30 Days Ago
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0 Help Desk Support Assistant jobs found in Mckinney, TX area

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Amazon Flex Van Delivery Driver
  • Amazon Flex
  • Van Delivery Partner - Drive Your Own Van What is Amazon Flex? It's simple! Use your own van and smartphone to deliver p...
  • 4/18/2024 12:00:00 AM
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Warranty Specialist II
  • Johnson Controls International
  • Apodaca, Nuevo León
  • Warranty Analyst II What you will do? The position requires a self-motivated associate that can multitask, solve busines...
  • 4/18/2024 12:00:00 AM
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Cardiorenal Sales Consultant (Monroe, LA)
  • Bayer
  • Cardiorenal Sales Consultant (Monroe, LA) YOUR TASKS AND RESPONSIBILITIES The primary responsibilities of this role are ...
  • 4/18/2024 12:00:00 AM
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Sourcing & Reservation Specialist
  • Johnson Controls International
  • Apodaca, Nuevo León
  • RESPONSIBILITY LEVEL: Serves as a single point of contact for sourcing and reservations for Applied Equipment contracts ...
  • 4/17/2024 12:00:00 AM
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Specialist, Field IT Support (IT Field Eng II)
  • Johnson Controls International
  • Apodaca, Nuevo León
  • What would you do: This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experi...
  • 4/16/2024 12:00:00 AM
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Warranty Specialist 1
  • Johnson Controls International
  • Apodaca, Nuevo León
  • Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in mor...
  • 4/16/2024 12:00:00 AM
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Senior Systems Administrator (Australia) - TS/SCI with Polygraph
  • General Dynamics Information Technology
  • General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator...
  • 4/14/2024 12:00:00 AM
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Senior Systems Administrator (Australia) - TS/SCI with Polygraph
  • General Dynamics Information Technology
  • General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator...
  • 4/14/2024 12:00:00 AM
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About Mckinney, Texas

McKinney is a city in and the county seat of Collin County, Texas, United States. It is Collin County's second-largest city, after Plano. Part of the Dallas-Fort Worth metroplex, McKinney is about 32 miles (51 km) north of Dallas. The Census Bureau listed McKinney as the nation's fastest-growing city from 2000 to 2003 and again in 2006, among cities with more than 50,000 people. In 2007, it was ranked second-fastest-growing among cities with more than 100,000 people and in 2008 as third-fastest. In the 2010 census, the city's population was 131,117, making it Texas's 19th-most populous city. T...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,719 to $55,055
Mckinney, Texas area prices
were up 2.2% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020