Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Are you an experienced IT Support Tech III (Help Desk) who would like to be a part of a big mission? Do you have a current Top Secret Clearance and Security Certification? If you answered yes, then we have an amazing opportunity for you at US Air Force Technical Application Center at Patrick Space Force Base whose mission is to monitor nuclear treaties of all applicable signatory countries.
As an IT Support Tech III (Help Desk) you will:
A week in the life of an IT Support Tech III (Help Desk):
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100 locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.
Company Awards:
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AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $75,000 - $85,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.
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0 Help Desk Support Assistant jobs found in Melbourne, FL area