Help Desk Support Assistant jobs in Mesa, AZ

The Help Desk Technician is responsible for providing comprehensive information technology support to the entire corporation, including Arizona office staff, under the guidance of the IT Director and following the directives of the company's management staff. This is a part-time position with the ability to go full-time for the right candidate.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Respond promptly to help desk calls and escalate tickets as required.
• Build, maintain, and troubleshoot laptops, desktops, and servers, including hardware and software components.
• Manage user accounts, ensuring all systems adhere to company standards and business requirements.
• Provide technical assistance to users for desktop and laptop hardware and software issues, encompassing both Windows and Mac platforms.
• Conduct pre-setup checks on systems to verify the installation and functionality of expected software and devices.
• Monitor and maintain servers and information systems as directed, promptly escalating issues as they arise.
• Address system alarms and alerts promptly, following up to ensure resolution.
• Assist in the implementation of new software and network security measures.
• Proactively escalate problems to minimize downtime and ensure timely resolution of issues.
• Conduct ongoing network security enhancements and optimization efforts.
• Continuously develop knowledge and skills related to server and service maintenance, including basic firewall management and network troubleshooting.
• Further understanding of networking fundamentals, including IPv4 addressing and subnetting.

Required Skills/Abilities:

Willingness to provide on-call support after hours and on weekends as needed to address outages or critical issues.

Education and Experience:

Currently enrolled in a bachelor’s degree program in Information Systems or a related field.

Physical Requirements:

• Ability to work for prolonged periods sitting at a desk and using a computer.
• Capable of lifting and moving computer equipment and office supplies as needed.
• Willingness to perform tasks required for workstation setup and installation.

About Us:

Spectrum Engineers, a leading multi-discipline consulting engineering firm, invites driven and motivated individuals to join our dynamic team. With over 40 years of industry expertise, Spectrum Engineers has been recognized as the Best Mechanical and Electrical Engineering Firm for Utah’s Best of State in 2020, 2021, 2022, and 2023. Headquartered in Salt Lake City, Utah, with an additional office in Tempe, Arizona, Baltimore, and remote locations nationwide, we offer a collaborative and accountability-driven work environment.

Benefits for Full-time Employees:

At Spectrum Engineers, we prioritize the well-being and success of our team members. Here are some of the benefits you'll enjoy:

• Comprehensive Coverage: Full medical, dental, vision, and employee assistance program (EAP).
• Voluntary Benefits: Life insurance, critical illness, hospital indemnity, short-term and long-term disability, identity force, etc. Explore these additional voluntary benefits to enhance coverage.
• Wellness Program: Take advantage of our wellness program to support your health and work-life balance.
• Retirement Planning: 401k matching with an impressive 200% match on your contributions, up to 6%.

Spectrum Engineers is the place for you if you thrive in a challenging yet rewarding environment and are passionate about contributing to innovative engineering solutions! Join us and be a part of a team that values excellence and offers unparalleled opportunities for professional growth.

Apply now and embark on a fulfilling career journey with Spectrum Engineers!

Job Types: Full-time, Part-time

Pay: $23.00 - $28.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person