Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Beacon Behavioral Support Services is one of the largest and most established behavioral health programs in Louisiana. For 25 years, Beacon employs caring staff at locations across southeast Louisiana: Baton Rouge, Metairie, Slidell, Hammond, Bogalusa, Bunkie, Opelousas, and Lutcher. We currently provide inpatient programs and intensive outpatient programs (IOP) that provide therapy to those struggling with emotional disorders, substance abuse, and mental disorders.
Over the past 2 years, Beacon has expanded its service line to partner with Psychiatric Private Practices in TX, AR, MS, FL. Applicant must be able to provide onsite and remote support to multiple sites.
Beacon’s mission, “to provide unsurpassed patient care in a compassionate, cost-effective, and ethical manner,” has been, and will always be, the cornerstone of Beacon’s success. To fulfill this mission, Beacon Behavioral Hospital seeks dedicated, compassionate, and professional staff in a variety of roles within behavioral health services.
What makes Beacon Behavioral Support Services a great choice?
At Beacon, we are a growing family and we understand the importance of striking a balance between family and professional life. It is our goal to provide full-time employees with:
Beacon uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Beacon is an Equal Opportunity Employer.
Clear All
0 Help Desk Support Assistant jobs found in Mesquite, TX area