Help Desk Support Assistant jobs in New Bedford, MA

• Creation of accounts within multiple applications
• Provide technical assistance and support for incoming queries and issues related to web based applications
• Utilize knowledge base and in house developer support to determine best solution based on the issue and details provided by the customer
• Ask questions to determine the nature of the problem
• Follow up with customers to ensure issue has been resolved
• Provide program support to government customer, including general administrative, clerical, writing, and ad hoc programmatic activities
• Assist in documentation and distribution of secure lab policies and procedure
• Complete purchasing through DoD ITPR process
• Tracking of COTS software licenses and renewals
• Meet daily with government customers to manage tasking requirements and evolving priorities

• 3-5 years of experience in a relevant field
• Highly organized with ability to self-prioritize assignments with minimal supervision
• Strong written and oral communication skills.
• Knowledge of Navy policies and procedures related to secure labs a plus

MIKEL offers a competitive salary and a comprehensive benefits package that includes Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement.

Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.