Help Desk Support Assistant jobs in New Haven, CT
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Choate Rosemary Hall
-
Wallingford, CT
INTERN
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Responsible for the management and performance of Help Desk duties. Performs advanced work in cataloguing/inventory management, and handling support tickets. Work is subject to regular interactions by Faculty, Staff, Students, and peers, and occasionally the Head of School’s office.
ESSENTIAL FUNCTIONS:
- First line of defense in troubleshooting computer problems, including diagnosing and resolving issues related to hardware, software, networking, and peripherals.
- Install, configure, and maintain computer systems and applications. This includes but is not limited to mass configuration of iPads and Macs (labeling, inventorying, deploying).
- Document and track support requests using our ticketing system, FreshService.
- Collaborate with IT staff to escalate complex issues and participate in team projects as needed.
SECONDARY DUTIES:
- Work with Help Desk team to ensure inventory records are kept up to date in our in-house inventory system, “DK”.
- Process Apple repairs by calling in damaged or defective equipment and preparing items for outbound repair shipment.
- Participate in yearly TechConnect, where iPad kits are distributed to incoming students.
- Just Posted
- Choate Rosemary Hall
-
Wallingford, CT
INTERN
- As an Information Systems and Help Desk Intern, you will gain hands-on experience supporting and assisting in the management of the School's information systems and Help Desk. This internship offers a...
- 2 Months Ago
- Eli's Restaurant Group Support Center
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Hamden, CT
FULL_TIME
- DescriptionJoin the Eli’s Restaurant Group family! Our restaurants are recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion an...
- 1 Day Ago
- Medi-Weightloss
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Oxford, CT
FULL_TIME,CONTRACTOR
- Are you a dedicated Medical Assistant/Receptionist seeking an opportunity to make a meaningful impact on patient care within a dynamic healthcare environment? At Medi-Weightloss Clinics®, we are in se...
- 7 Days Ago
- Yale New Haven Health
-
NEW HAVEN, CT
OTHER
- OverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, a...
- Just Posted
- Bridges Healthcare
-
Milford, CT
FULL_TIME
- Administrative & Data Entry Support Assistant $17.98 to $23.48 per hour (commensurate with skills and experience) Must be available to work Monday - Thursday 12p.m. to 8p.m., Friday 9a.m. to 5p.m. PUR...
- 17 Days Ago
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0 Help Desk Support Assistant jobs found in New Haven, CT area
- William Raveis Real Estate
-
Southport, CT
- Job Description Job Description William Raveis Real Estate, Mortgage & Insurance (WRRE) is the #1 family-owned real esta...
- 4/24/2024 12:00:00 AM
- Myeyedr.
-
Fairfield, CT
- DescriptionAbout the roleSee yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you pl...
- 4/24/2024 12:00:00 AM
- Pep Boys Inc
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Bridgeport, CT
- **** **Assistant Service Manager** **Assistant Service Manager** **Requisition ID:** 116782 **Category:** Service Desk *...
- 4/24/2024 12:00:00 AM
- Myeyedr
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Fairfield, CT
- About the roleSee yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essen...
- 4/22/2024 12:00:00 AM
- Balfour
-
Southampton, NY
- **Customer Service Apprentice Southampton 2022** * **Job number:** UK410 * **Career area:** Apprenticeships * **Country:...
- 4/22/2024 12:00:00 AM
- Fair Haven Community Health Center
-
New Haven, CT
- **Fair Haven Community Health Care** **Patient Access Representative - Front Desk** **New Haven, CT - Full Time** Fair H...
- 4/21/2024 12:00:00 AM
- Physical Therapy & Sports Medicine Centers
-
Westbrook, CT
- Job Description Job Description Physical Therapy & Sports Medicine Centers (PTSMC) is seeking a Part-Time Patient Servic...
- 4/21/2024 12:00:00 AM
- LETS DANCE LLC
-
New Britain, CT
- Job Description Job Description Benefits: 401(k) matching Company parties Competitive salary Opportunity for advancement...
- 4/21/2024 12:00:00 AM
About New Haven, Connecticut
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