Help Desk Support Assistant jobs in New Orleans, LA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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Help Desk Support Representative
  • Job Search | YRCI
  • Orleans, LA FULL_TIME

  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.

    Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation

    These are the driving forces that make YRCI more than just your next job. Let’s build your career together.

    Job Title
    Help Desk Support Representative
    Location
    New Orleans, LA US (Primary)
    Job Type
    Full-time
    Position Benefits
    As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
    Exemption Type
    Non-Exempt
    Education
    High School Diploma
    Job Description
    • Answer Insurance Help Desk caller in inquiries. 
    • Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
    • Execute batch data entry of multiple employee forms into the applicable client system.
    • Record 100% of calls into the incident management system.
    • Assist in the resolution of problems and the identification of potential issues and trends.
    • Ensure complete client satisfaction.
    Job Requirements
    • High School Diploma required.
    • Ability to multitask and effectively plan and organize work.
    • Strong communication skills.
    • Ability to interpret and apply regulatory material.
    • Ability to communicate effectively, both orally and in writing.
    • Keen attention to detail and effective working in a team environment.
    • Experience in a customer-service oriented call center environment is highly desired (but not required).
    We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.
  • 22 Days Ago
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Bilingual Help Desk Support Rep
  • YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 24 Days Ago
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Y
Help Desk Support Rep, 1
  • YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 1 Month Ago
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J
Help Desk Support Rep, 1
  • Job Search | YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 1 Month Ago
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IT Help Desk Technician
  • NOLA Public Schools
  • Orleans, LA FULL_TIME
  • NOLA Public Schools VisionThe vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, ach...
  • 1 Month Ago
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IT Help Desk Technician - New Orleans
  • New Orleans - RSDC
  • Orleans, LA FULL_TIME
  • RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results ...
  • 5 Days Ago
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0 Help Desk Support Assistant jobs found in New Orleans, LA area

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IT Help Desk Technician - New Orleans
  • RSDC
  • New Orleans, LA
  • RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area h...
  • 4/19/2024 12:00:00 AM
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R
IT Help Desk Technician - New Orleans
  • RSDC
  • New Orleans, LA
  • RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area h...
  • 4/19/2024 12:00:00 AM
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T
Patient Representative.Front Desk >>>
  • Tulane University
  • New Orleans, LA
  • Description for Job: IRC22883 Patient Representative.Front Desk Surgery - Oncology Surgery Northshore Multispecialty Cli...
  • 4/19/2024 12:00:00 AM
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C
Manager, IT Customer Service
  • Companion Animal Health
  • Covington, LA
  • Manager, IT Customer Service page is loaded **Manager, IT Customer Service** **Manager, IT Customer Service** locationsC...
  • 4/19/2024 12:00:00 AM
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Guest Experience Specialist - Front Desk...
  • free-classifieds-usa.com
  • New Orleans, LA
  • ****Guest Experience Specialist - Front Desk - Courtyard - (21041420)**** * Price: Check with seller * Published date: A...
  • 4/17/2024 12:00:00 AM
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Customer Service / Front Desk Representative
  • Tandem PT
  • Metairie, LA
  • Are you comfortable talking to strangers? Are you a self-starter? Is being organized high on your priority list? If so, ...
  • 4/17/2024 12:00:00 AM
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Tier 2 Help Desk Lead
  • Visionary Technology Consultants
  • Port Sulphur, LA
  • Job Description Job Description Duties and Responsibilities Under general direction, solves complex problems requiring d...
  • 4/17/2024 12:00:00 AM
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Hotel Front Office Manager
  • BN Management Co
  • Chalmette, LA
  • Directly supervises all front officepersonnel and ensures proper completion of all front office duties. Directs andcoord...
  • 4/15/2024 12:00:00 AM
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About New Orleans, Louisiana

New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States. New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,855 to $53,992
New Orleans, Louisiana area prices
were up 1.2% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020