Help Desk Support Assistant jobs in Orlando, FL

About Us

Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to provide responsive, innovative solutions to clients nationwide.   

Being 100% employee-owned directly impacts our culture: it drives our decision-making, motivates our teams, increases our productivity, improves retention, and contributes to the future success of our company. Our culture is one where we work hard for our clients and for each other – and we have fun collaborating, sharing experience and expertise, and learning along the way. We’re passionate about delivering exceptional quality, elevating client relationships, enriching the careers and lives of our employee owners, and enhancing the communities where we live and serve.     

At LDG, we strive to create an organization where people want to work. We offer a flexible work environment, paid training for required licensures, competitive benefits, bonus plans, and a company-funded Employee Stock Ownership Plan (ESOP) while supporting your professional and personal growth.    

Your Opportunity Impact

The Engineer functions as a technical leader and is required to have a Professional Engineer (PE) license and commensurate work experience. This position will coordinate overall design activities, project submission schedules, and will be responsible for additional Quality Assurance and Quality Control duties to help ensure the final products meet the technical requirements and goals of the client.

Key Responsibilities

• Serves as the first point of contact for employees seeking technical support.
• Provides Level 1 end user support.
• Identifies more complex issues and escalates to higher level as needed.
• Performs Windows OS, Network, Printer, and Hardware/Software troubleshooting.
• Maintains Active Directory processes and services.
• Performs virus and malware removal.
• Configures and deploys new workstations.
• Assists other members of IT staff with projects and assignments as needed.
• Maintains equipment including printers, scanners, desktops, and laptops.

Education and Experience

• Education: Associates Degree in Information Technology or related field of study preferred.
• Experience: Minimum of one (1) year of experience in IT related field.
• Bilingual

Preferred Qualifications

• Must be Customer Service oriented. Must be able to articulate technical information to a non-technical audience, learn on the job, and stay current with technologies.
• Must be able to work both independently and as a team member to complete assigned tasks in a timely manner.
• Basic knowledge of TCP/IP, network fundamentals, and common commercial business software such as Microsoft Office.
• Must possess a valid driver’s license.

EEO Statement

Larson Design Group, Inc. is an Affirmative Action and Equal Opportunity Employer (EEO) that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.