Help Desk Support Assistant jobs in Pensacola, FL

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support Service Specialist - Intermediate
  • Cherokee Federal
  • Panama, FL FULL_TIME
  • Help Desk Support Service Specialist Intermediate

    This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.

    The service desk will provide first line support (tier I and tier II support) to the end users that will include recording, troubleshooting, and providing solutions to end-user IT related issues involving NPS owned workstations, laptops, mobile devices, standard software, and applications. A ticketing system will be used to record, manage, and track the life cycle of end user IT related issues.

    Compensation & Benefits:

    Pay commensurate with experience.

    Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

    Help Desk Support Service Specialist Intermediate Responsibilities Include:

    • Perform first call resolutions for common issues, customer training, and advanced (equivalent Tier II support) troubleshooting and support.
    • Troubleshoot, resolve, and provide solutions to end-user problems involving workstations, laptops, tablets, smartphones and standard software/applications.
    • Analyze software and business applications; troubleshoot issues.
    • Respond to issues and requests over the phone, via email or in-person.
    • Follow up with customers ensuring their issues and requests are resolved.
    • Ability to work cooperatively and independently to research and document issues and solutions.
    • Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user.
    • Walk customer through problem-solving process.
    • Other service desk duties as assigned.

    Help Desk Support Service Specialist Intermediate Experience, Education, Skills, Abilities requested:

    • 3 years relevant work experience.
    • IA Technician (IAT) Level II (to include a Security CE certification)
    • Advanced knowledge of computer software systems, including office applications and operating systems.
    • Excellent analytical and diagnostic skills.
    • Advanced knowledge of help desk software and remote-access systems.
    • High-level communication skills.
    • Ability to troubleshoot complex hardware and software issues.
    • Patience and understanding.
    • Utilize remote tools to support remote users.
    • Adherence to Service Level Targets or Agreements
    • Must pass pre-employment qualifications of Cherokee Federal

    #CherokeeFederal #LI

    Similar searchable job titles

    1. Help Desk Support Specialist II
    2. Technical Support Specialist Intermediate
    3. Service Desk Specialist
    4. IT Support Specialist Intermediate
    5. Desktop Support Specialist Intermediate

    Keywords

    1. Advanced Troubleshooting
    2. Ticket Resolution
    3. User Training and Guidance
    4. Service Level Agreement (SLA) Compliance
    5. Software and Hardware Configuration

    Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.


    We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “CNB.Compliance@cn-bus.com” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

     

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Service Desk (Help Desk) SME
  • Peraton
  • Pensacola, FL FULL_TIME
  • Responsibilities We are searching for a talented Help Desk (Service Desk) Specialist to become part of Peraton’s Agile Cybersecurity Technical Solutions organization. This position will be based in Pe...
  • 1 Month Ago

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Help Desk Technician
  • AP Ventures
  • Panama, FL FULL_TIME
  • Title: Help Desk Technician Location: Remote Role: The Help Desk Technician is a member of a project team responsible for creating or updating online, in-class, and hybrid courses for US Air Force per...
  • 25 Days Ago

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Help Desk Manager
  • Titan Technologies
  • Destin, FL FULL_TIME
  • Job Summary: Titan Technologies has an immediate opening in Destin, FL for a Help Desk Manager to support our Florida-based IT Services Programs. If meaningful work and having an impact is important t...
  • 2 Days Ago

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Help desk coordinator
  • Zillion Technologies, Inc.
  • Pensacola, FL FULL_TIME
  • US CITIZENS / GREEN CARD / EAD GREEN CARD HOLDERS HOLDERS ONLY NO THIRD PARTIES PLS Location : PENSACOLA, FL THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are enco...
  • 2 Days Ago

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IT Help Desk Specialist
  • King Technologies, Inc.
  • Panama, FL FULL_TIME
  • King Technologies is seeking an IT Help Desk Technician to Support the Customer Service Desk for the Operations and Maintenance (O&M) and Life Cycle Maintenance (LCM) to the NSWC PCD RDT&E and NMCI Un...
  • 1 Month Ago

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0 Help Desk Support Assistant jobs found in Pensacola, FL area

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Customer Service Representative- Sacred Heart Pensacola, Ascension - (PRN)
  • R1 RCM Inc.
  • Pensacola, FL
  • ** Customer Service Representative- Sacred Heart Pensacola, Ascension - (PRN)** **Job Category****:** Patient Services *...
  • 3/28/2024 12:00:00 AM

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Service Desk Coordinator
  • INSPYR Solutions
  • Pensacola, FL
  • Title: ServiceDesk Coordinator Location: hybrid Duration: 6+ months Compensation: 20-30/hr Work Requirements: US Citizen...
  • 3/28/2024 12:00:00 AM

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Service Desk
  • ALTA IT Services
  • Pensacola, FL
  • Job Description Job Description Hi, I hope this email finds you well! My name is Julianna Spicer with ALTA IT Services. ...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Pensacola, FL
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Senior IT Support Specialist*
  • VT Mobile Aerospace Engineering
  • Pensacola, FL
  • ** VT Mobile Aerospace Engineering** ** Senior IT Support Specialist*** Pensacola, FL 32504 ST Engineering Aerospace loc...
  • 3/27/2024 12:00:00 AM

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Front Desk Associate
  • Planet Fitness
  • Pensacola, FL
  • Overview: Who We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-qualit...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • Retina Specialty Institute
  • Pensacola, FL
  • Job Description Job Description Title: Call Center Representative Department: Call Center Reports To: Call Center Superv...
  • 3/24/2024 12:00:00 AM

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Residence Life Summer 2024 Intern for Residential Communities (Non-UWF Student)
  • The University of West Florida
  • Pensacola, FL
  • The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individu...
  • 3/24/2024 12:00:00 AM

Pensacola (/ˌpɛnsəˈkoʊlə/) is the westernmost city in the Florida Panhandle, approximately 13 miles (21 km) from the border with Alabama, and the county seat of Escambia County, in the U.S. state of Florida. As of the 2010 census, the city had a total population of 51,923, down from 56,255 at the 2000 census. Pensacola is the principal city of the Pensacola metropolitan area, which had an estimated 461,227 residents in 2012. Pensacola is a sea port on Pensacola Bay, which is protected by the barrier island of Santa Rosa and connects to the Gulf of Mexico. A large United States Naval Air Statio...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$41,055 to $50,546
Pensacola, Florida area prices
were up 1.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020