Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
We are searching for a (Part-Time) IT Technical Support (End User Help Desk).
This is position is based in Plainfield, MA. Local candidates only.
Part-Time (2-3 days per week) We are searching for a Help Desk Support Associates. Work the day shift (8 am to 4 or 5 pm). It's a plus if you have flexible availability.
Requirements:
Must have experience working on a Help Desk, Technical Troubleshooting experience,
Helpful experience: Understanding of: DNS, DHCP, AD, LAN/WAN, etc..
Job Description:
Provide basic Help Desk coverage and support in an accurate, timely, and professional manner.
* Analyze, troubleshoot, and resolve all basic reported issues (software, hardware, and processes) in a logical and systematic method.
* Log and document all necessary information and detail for every customer contact.
* Identify and escalate critical incidents with a strong sense of urgency and ownership.
* Prioritize work and set expectations for all incidents and requests.
* Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness.
* Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements.
* Perform daily preventative maintenance on all necessary peripheral devices (e.g. scanners).
Requirements:
* Educational background in IT, specifically Help Desk and/or Networking
* A , Network , preferred
* Great technical understanding and troubleshooting experience.
* Ability to work independently.
* Ability to proactively train on new technologies a plus Ability to perform network traffic analysis using network capture tools
* Demonstrated expertise in analyzing and solving complex technical problems.
Please email your resume today.
Compensation will be based on level of experience.
Job Type: Part-time
Pay: $18.00 - $24.00 per hour
Benefits:
Schedule:
Experience:
License/Certification:
Shift availability:
Ability to Relocate:
Work Location: In person
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0 Help Desk Support Assistant jobs found in Pittsfield, MA area