Help Desk Support Assistant jobs in Pocatello, ID

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

P
IT help desk
  • Pocatello/Chubbuck School District
  • Pocatello, ID FULL_TIME
    • JobID: 5136

      Position Type:
      Technology/IT Helpdesk
      Date Posted:
      3/9/2023
      Location:
      Education Center
      POSITION TITLE: IT HELP DESK

      LOCATION: Technology Department/Education Center

      POSTING DATE: March 9, 2023

      CLOSING DATE: For best consideration please apply by March 16, 2023. However, position will be open until filled.

      ADDITIONAL INFO: Eight hours per day

      DAYS: Twelve month employment

      SALARY SCHEDULE: Rate of pay will be $15.34 per hour

      START DATE: As soon as possible.

      JOB SUMMARY: Under the direction of the Technology Coordinator, manages all district helpdesk phone calls and district helpdesk e-mails. This will involve answering phone calls as soon as they come in, checking the helpdesk email multiple times
      per day , escalating problems that are outisde of their ability to solve either to an application specialist or to an IT Computer Repair Technician. Enter work orders for all problems encountered and documents solutions. Employees must be
      able to safely lift 50 pounds.

      HELP DESK: This person will be responsbile for District "helpdesk" services. This will include the design and implementation of methods for trapping, collecting, and categorizing all service calls and solutions. This will also include the building of
      research methods for all technology related service questions and solutions for quicker problem resolution in the future. This person will handle all technology repair, network, and software questions as a "front-line" of defense for the
      Technology Department. Person will route unanswerable questions to the appropriate higher tier support personnel. Will also be responsible for handling all minor hardware trouble-shooting, minor network questions (including login
      issues as well as account creation), and software use questions. After training, they will handle more indepth student database software (infinite Campus) questions. They will enter work orders for all district staff into district technology
      work order system.

      ADDITIONAL DUTIES: Assists in installing and setting up new computer equipment, labeling and/or marking for distribution throughout the District. Also includes moving, setting up and tracking of equipment as requested. Other duties as assigned.

      SKILLS: Requires ability to communicate with supervisor using complex terms of trade or technology. Requires skills in electronics and computer systems, including installation of computer hardware, software, and cabling. Requires ability to work
      well with others in an interactive work environment. Basic knowledge of PC imaging and Microsoft Operating System and Microsoft office products.

      TRAINING AND EDUCATION: Requires a high school diploma or equivalent. Must demonstrate basic competency in reading, writing, speaking, and listening. One year of technical training in electronics and computer equipment repair or equivalent experience is
      desired. Requires a valid Idaho Driver's License.

      WORK EXPERIENCE: One year of job-specific work experience with demonstrated competence is desired. At the discretion of management, some minimum training and/or work experience requirements can be set. However, as a general rule, experience and
      training are interchangeable.

      PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
      a. Requires the ability to sit and/or stand for prolonged periods.
      b. Occasionally requires the ability to stoop, bend, reach and lift.
      c. Occasionally requires the ability to manually move, lift, carry, pull or push heavy objects or materials.
      d. Must be able to work in stressful and hectic environment.
      e. Requires the ability to handle multiple tasks with frequent interruptions.
      f. Requires the ability to travel.
      g. May require the ability to adjust work schedule to complete tasks and/or working overtime.
      h. Requires regular attendance and/or physical presense at the job.

      EMPLOYMENT INFO: Transfer requests are available on-line, with AppliTracks, apply with the Internal Application. A letter of interest and a resume must be uploaded as well. All other applicants must apply through the District on-line application process
      AppliTracks with the External Application.

      BENEFITS INFO: Medical, Dental, Vision, Life Insurance and Public Employees Retirement are available to Classified employees who work at least half time (20 hours per week) or more in a regular position and to Certified employees with a .50 FTE or
      greater contract.

  • 1 Day Ago

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Tier 1 Help Desk Specialist (Top Secret Clearance required)
  • Paradyme Management
  • Pocatello, ID OTHER
  • Overview Paradyme Management is seeking Top Secret-cleared Tier 1 Help Desk Support Specialist to work in Pocatello, ID to support our country’s premiere law enforcement agency. The right candidates w...
  • 13 Days Ago

F
Sales & Agent Support Desk Specialist
  • Farm Bureau Mutual Insurance of Idaho
  • Pocatello, ID FULL_TIME
  • Assist the Agent Support Desk, assist with various Sales tasks, and provide support to customers as needed.
  • 2 Days Ago

V
Advanced Medical Support Assistant
  • Veterans Health Administration
  • Pocatello, ID FULL_TIME
  • The SLC VA Medical Center is recruiting for multiple Advanced Medical Support Assistant (AMSA) positions within various Community Based Outpatient Clinics (CBOCs). Medical and/or clinical setting expe...
  • 20 Days Ago

V
Advanced Medical Support Assistant
  • Veterans Health Administration
  • Pocatello, ID FULL_TIME
  • The SLC VA Medical Center is recruiting for multiple Advanced Medical Support Assistant (AMSA) positions within various Community Based Outpatient Clinics (CBOCs). Medical and/or clinical setting expe...
  • 22 Days Ago

H
Client Success Manager
  • Happy to Help Caregiving
  • Pocatello, ID FULL_TIME
  • Company Background: Happy to Help Caregiving, a pioneering small business based in Pocatello, ID, is known for its innovative, customer-focused approach. Our mission is dedicated to providing safe, co...
  • Just Posted

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0 Help Desk Support Assistant jobs found in Pocatello, ID area

P
Food Service Associate
  • Pocatello/Chubbuck School District 25
  • Pocatello, ID
  • POSITION TITLE: FOOD SERVICE ASSOCIATE LOCATION: Hawthorne Middle School POSTING DATE: June 14, 2023 CLOSING DATE: For b...
  • 3/28/2024 12:00:00 AM

D
FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Pocatello, ID
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/28/2024 12:00:00 AM

M
FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Pocatello, ID
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

S
FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Pocatello, ID
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

8
Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Pocatello, ID
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

B
Customer Service Specialist - Resupply
  • Brightree LLC
  • Pocatello, ID
  • Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Spec...
  • 3/28/2024 12:00:00 AM

A
Customer Service Agent - Work From Home>
  • American Logistics
  • Pocatello, ID
  • [Call Center / Fully Remote] - Anywhere in U.S. / Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a C...
  • 3/27/2024 12:00:00 AM

G
On-Site Service Representative
  • Grainger
  • Pocatello, ID
  • Job Description Job Description Position Details: The Onsite Services Representative (OSR) reports to a Supervisor or Ma...
  • 3/25/2024 12:00:00 AM

Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in neighboring Power County, in the southeastern part of the U.S. state of Idaho. It is the principal city of the Pocatello metropolitan area, which encompasses all of Bannock county. As of the 2010 census the population of Pocatello was 54,255. Pocatello is the fifth-largest city in the state, just behind Idaho Falls (population of 56,813). In 2007, Pocatello was ranked twentieth on Forbes list of Best Small Places for Business and Careers. Pocate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$39,379 to $48,482
Pocatello, Idaho area prices
were up 2.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
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Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020