Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Handle guest inquiries and provide information about hotel facilities and services
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with guest requests, such as booking reservations
- Process payments and maintain accurate records of guest transactions
- Handle guest complaints or concerns in a professional and timely manner
- Maintain a clean and organized front desk area
Requirements:
- Previous experience working in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Proficient in using phone systems and other office equipment
- Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Flexibility to work night shifts, weekends, and holidays as required
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the employer.
Job Type: Part-time
Pay: $8.50 - $9.00 per hour
Expected hours: 32 – 40 per week
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person
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0 Help Desk Support Assistant jobs found in Port Arthur, TX area