Help Desk Support Assistant jobs in Providence, RI

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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IT Help Desk Support
  • Inclusively
  • Warwick, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee.

    ABOUT INCLUSIVELY:

    Inclusively is a digital tech platform that connects candidates with disabilities including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), neurodivergence (e.g. autism, ADHD) and other disabilities under the ADA. Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

    Role Overview

    The Senior Customer Service Center Engineer role provides multi-faceted support to clients/end users in an Information Technology Help Desk capacity. The role is responsible for the resolution of a variety of desktop-related problems including hardware, operating system, applications and/or network configuration.

    This role will require working with the end users to identify opportunities and helpdesk trends. This role requires strong communication and analytical skills to assist the Service Desk clients. The analyst must demonstrate a commitment to working through problems to resolution and complete tasks with a high level of accuracy.

    Scope of Role Responsibilities

    Essential, key job responsibilities for this role include, but are not limited to:

    • Adheres to, maintains, and improves operating policies, procedures and associated knowledgebase documentation.
    • Provide customer satisfaction in the area of help desk, providing a good level of technical expertise, and in a timely fashion.
    • Diagnose and resolve technical issues in association with end user devise and/or software using authorized tools and follows documented policies and procedures.
    • Must be able to handle multiple concurrent tasks with minimal supervision.
    • Analyzes help desk trends to identify opportunities to improve the quality and value for each of our clients.
    • Partner with IT staff at client locations to coordinate seamless support of desktop service.
    • Works in an environment of multiple shifting priorities.
    • Maintain current knowledge of industry trends and potential impact on the support to the business.
    • Works with little supervision.
    • Log in/out of phone system at beginning/end of shift and maintain “Ready” state in phone queue.
    • Troubleshoot/resolve end-user issues via phone and remote management tools.
    • Create, escalate and close cases within dictated Service Level Agreements.
    • Communicate and share issue resolution in a customer oriented fashion.
    • Perform other duties as directed.
    • Provide customer satisfaction in the area of desktop services in a timely fashion.
    • Works in an environment of multiple shifting priorities.
    • At times will be sought by others as a coach to resolve issues or help problem solve.
    • Travel may be required.
    • Demonstrated understanding of common information architecture frameworks
    • Offers ideas and suggestions to support achievement of goals.
    • Other responsibilities as assigned.

    Role Qualifications and Requirements

    The following are minimum qualifications and requirements required for this role:

    • 1-3 years of work experience. within a call center environment.
    • Experience with Microsoft Office 365 and Active Directory.
    • Able to work independently and successfully in team environment.
    • Understanding of basic operating systems and desktop hardware.
    • Able to present point of view to gain buy in from team and/or management.
    • Sought by others as a peer and team member.
    • Proactively initiates key relationships to collaborate and pool resources with internal and external partners.
    • Effective at building trust in relationships with employees and managers.
    • Manages different audience needs with a customer-focused orientation.
    • Offers ideas and suggestions to support achievement of goals.
    • Good problem-solving skills.
    • Ability and desire to quickly learn new technologies and concepts.
    • Effective at building trust in relationships with peers, clients, and management.
    • Manages different audience needs with customer-focus.
    • Strong analytical skills.
    • Ability to think strategically and act tactically.
    • Work a flexible work schedule including nights and weekend shifts.
    • Strong oral and written communication.
    • Strong interpersonal skills.
    • Ability to work well in a team environment.
    • Certificates from Microsoft, Cisco or technology companies strongly desired including Cisco UC/MACD experience.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Vision insurance

    Schedule:

    • Monday to Friday

    Work Location: Remote

  • Just Posted

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IT Help Desk Support
  • Inclusively
  • Jamestown, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • Just Posted

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IT Help Desk Support - Level II
  • K2 Staffing, LLC
  • Cranston, RI FULL_TIME
  • Summary Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician. Some responsibilities ...
  • Just Posted

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Help Desk Analyst II
  • Robert Half
  • New York, NY OTHER
  • You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changi...
  • 11 Days Ago

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IT Help Desk Specialist
  • Inclusively
  • Warwick, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • Just Posted

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Help Desk Specialist
  • NTT DATA Services
  • Smithfield, RI CONTRACTOR,FULL_TIME
  • NTT Data is seeking Customer Service Representatives with troubleshooting or technical background. This is a 1 year hybrid contract role. (position is 3 to 5 days per week onsite depending on project)...
  • 1 Day Ago

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0 Help Desk Support Assistant jobs found in Providence, RI area

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Helpdesk Multimedia and Desktop Support Specialist (83852)
  • Higheredmilitary
  • Weston, MA
  • **Helpdesk Multimedia and Desktop Support Specialist (83852)** Weston, MA **Type:** Full-Time **Posted:** 10/14/2021 **S...
  • 3/18/2024 12:00:00 AM

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Senior Daytime Front Desk Supervisor
  • Hebrew SeniorLife, Inc.
  • Canton, MA
  • Overview: Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. Wi...
  • 3/18/2024 12:00:00 AM

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2nd Level PC & Network Technician
  • Centrend, Inc.
  • Sturbridge, MA
  • Job Description Job Description Top Reasons Why You Want to Work as a 2nd Level PC & Network Technician at Centrend Work...
  • 3/18/2024 12:00:00 AM

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Service Specialist - Avaya
  • NWN Carousel
  • Exeter, RI
  • Company Overview: NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the c...
  • 3/16/2024 12:00:00 AM

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Lead Patient Coordinator
  • Simply Dental Management Inc
  • Randolph, MA
  • Pediatric Dentistry is searching for a full time lead front desk coordinator who works well independently but also as a ...
  • 3/16/2024 12:00:00 AM

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Customer Service Rep
  • Domino's
  • Canton, MA
  • Company Description Job Description We are currently seeking enthusiastic candidates to answer phones, enter pizza order...
  • 3/14/2024 12:00:00 AM

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Patient Coordinator - Health Express
  • South Shore Health
  • Braintree, MA
  • If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Nu...
  • 3/14/2024 12:00:00 AM

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Assistant Service Manager - Framingham, MA
  • VIP Tire
  • Framingham, MA
  • GENERAL SUMMARY: The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP cul...
  • 3/14/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$47,716 to $58,747
Providence, Rhode Island area prices
were up 1.6% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020