Help Desk Support Assistant jobs in Racine, WI
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- SANS Consulting Services, Inc.
-
North Chicago, IL
FULL_TIME
-
Role: Junior Desktop Support
Role: Full time Placement
Location: Illinois
JD: US CITIZEN AND GREEN CARD HOLDER ONLY
-----------------------------
LOCAL CANDIDATES ONLYJob description
- Offer 1st line person and telephone support to internal users with IT software or hardware questions
- Resolve standard IT problems on the telephone quickly in accordance with internal procedures.
- If necessary, escalate issues to next-line support.
- Report reoccurring problems to the Network Manager of IT to better optimize our processes.
- Maintain professional knowledge and technical skills and demonstrate a huger for learning
- Willing to travel
Minimum Qualifications:
- High School Diploma or GED
- Proficient with computers and IT applications
- A college degree or equivalent experience is preferred.
- Experience in an IT Help Desk .
- Solid team player who can work independently and as part of a small team
- Effective verbal and written communicator.
- Windows and Max based experience
- iPhone and Android familia r
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Work Location: In person
- 6 Days Ago
- Help at Home
-
Mundelein, IL
FULL_TIME
- Ahora ofrecemos una tarifa de pago de $17.00 por hora! Se recomienda encarecidamente que los candidatos que dominan el español presenten su solicitud. Help at Home es el principal proveedor del país d...
- 21 Days Ago
- Help at Home
-
Zion, IL
FULL_TIME
- Now offering a pay rate of $17.00 per hour! Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! Join our team TODAY and begin buildi...
- 24 Days Ago
- Help at Home
-
Gurnee, IL
FULL_TIME
- Now offering a pay rate of $17.00 per hour! Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! Join our team TODAY and begin buildi...
- 29 Days Ago
- Help at Home
-
Zion, IL
FULL_TIME
- Now offering a pay rate of $17.00 per hour! Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! Join our team TODAY and begin buildi...
- 29 Days Ago
- Help at Home
-
Mundelein, IL
FULL_TIME
- Now offering a pay rate of $17.00 per hour! Candidates fluent in Ukrainian are strongly encouraged to apply. Help at Home is the nation’s leading provider of in-home support to seniors. We are current...
- 29 Days Ago
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- Racine, WI
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0 Help Desk Support Assistant jobs found in Racine, WI area
- Ascension Health
-
Franksville, WI
- Details * Sign-on bonus: $1,500.00 * Department: Imaging Administration * Schedule: 8-Hour Monday-Friday, Day Shift * Ho...
- 4/17/2024 12:00:00 AM
- Ethosvet
-
Waukesha, WI
- **Ethos Veterinary Health** **Client Service Representative - Part Time, Swing Shift** **Client Care - Waukesha, WI - Pa...
- 4/17/2024 12:00:00 AM
- Connection
-
Mundelein, IL
- Job Description Job Description Working under minimal supervision of the Help Desk Team Lead, the Help Desk Agent provid...
- 4/16/2024 12:00:00 AM
- R1 RCM Inc.
-
Racine, WI
- ** Customer Service Representative - All Saints Racine, Ascension - (PRN)** **Job Category****:** Patient Services **Req...
- 4/16/2024 12:00:00 AM
- Racine Art Museum
-
Racine, WI
- Job Description Job Description Position Title: Membership and Database Coordinator Date: 4/9/24 Department: Development...
- 4/15/2024 12:00:00 AM
- Ethosvet
-
Waukesha, WI
- **Ethos Veterinary Health** **Client Service Representative - 3rd Shift** **Waukesha, WI - Full Time** **Wisconsin Veter...
- 4/15/2024 12:00:00 AM
- Affiliated Dermatologists SC
-
Oak Creek, WI
- Job Description Job Description Responsibilities: Schedule Patient appointments accordingly in high call volume call cen...
- 4/14/2024 12:00:00 AM
- R1 RCM Inc.
-
Milwaukee, WI
- ** Customer Service Representative - Columbia St Mary's Hospital Milwaukee, Ascension - (PRN)** **Job Category****:** Pa...
- 4/14/2024 12:00:00 AM
About Racine, Wisconsin
were up 1.8% from a year ago