Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Via Seating is hiring a Helpdesk Technician in our IT Department
to join our team in Sparks, NV!!
As a Helpdesk Technician, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will address user tickets, troubleshoot problems, and offer solutions to ensure efficient use of technology for our users. This role requires strong team collaboration, great communication skills, technical knowledge, and a customer-focused approach to IT support. Our IT/IS Systems Technician is a safety sensitive position.
Position is full-time and works 40 hours/week Monday-Friday. This is an in-office/on-site position.
Pay from $45 - $55K annually, DOE!
Via offers a very generous benefits package including:
Discover our love for great seating. Join us in making great things happen in a chair!
We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled. Via Seating is a drug and alcohol free workplace. Veterans are strongly encouraged to apply.
0 Help Desk Support Assistant jobs found in Reno, NV area