Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Cameo Consulting Group, LLC, a management consulting practice based out of Alexandria, VA, is seeking a qualified and available Assistant Manager to support a potential Federal client onsite in Richland, WA. These positions are full-time, long-term in nature, and available upon contract award.
PROGRAM: Waste Groundwater Program Support (B030)
DUTIES: This scope is for project management related services for technical project document development, review, analysis, and coordination for the Richland Operations Office (RL) and the Assistant Manager for the River and Plateau (AMRP).
The contractor or contractors shall provide support to the AMRP Division Directors and Federal Project Directors (FPDs) in the following areas:
· Independent evaluation of Hanford cleanup and groundwater programs with a focus on remediation of groundwater activities and compliance/execution with Federal and Washington state regulation.
· Assist in document review and technical analysis of groundwater and source area contamination with regard to the CERCLA, RCRA and AEA process.
· Ensure project safety and regulatory documentation is complete, accurate, and reliable for submission to regulators or other DOE offices.
· Hanford Groundwater Program operations (including Pump and Treatment Facilities, in-situ barriers, groundwater monitoring and sampling, well construction, well rehabilitation, and well maintenance), and Regulatory documentation and technical analyses as it affects groundwater program activities.
· On-site assessments related to groundwater programs.
· Provide expert opinion and feedback on program/project activities.
· Provide detailed technical oversight, support to prevent programmatic failure (for example, failure to comply with regulations or enforceable documents), and assess effectiveness and performance of groundwater activities.
· Assist in preparation and review of draft reports, including technical analyses, assessment of regulatory documents, waste acceptance criteria, technical reports, or other documents.
· Interfacing with a diverse range of people from the Richland Operations Office (RL), Office of River Protection (ORP), SNRL field Office, PNNL, other DOE Contractors, U.S. Environmental Protection Agency, State Regulators, tribes, and other stakeholders.
· Support the development and implementation of plans to mitigate programmatic risks and exploit opportunities for improving program activities.
· Provides related technical and strategical expertise in compliant groundwater program management operations and groundwater program management practices.
· Provides executive level management support for Hanford groundwater program management and facility operations.
· Assist with proactively identifying potential risks/opportunities through review of the programs and evaluation of program elements related to groundwater program facility operations.
· Travel may be required to support optimization and remediation objectives.
Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The Contractor shall ensure that duties are performed in a competent and professional manner. The Contractor employee shall submit a weekly report to the technical monitor addressing work accomplished, and deliverable progress.
QUALIFICATIONS: Contractor personnel shall possess the following minimum qualifications:
· Education – BS/BA degree in a relevant field of study. Technical degree in soil, water treatment, geology, and/or hydrogeology. Five years of experience may be substituted for BS/BA degree. Minimum of ten years of relevant experience, including;
o Program and/or project management in groundwater and soil remediation projects,
o RCRA/CERCLA/AEA process and interfacing with regulators and other stakeholders,
o RCRA/CERCLA/AEA groundwater monitoring requirements, and
o Well construction, rehabilitation, and maintenance.
o Assessing remedy performance and evaluation against requirements and optimization.
· Expert writing skills, proven experience in supporting programs and projects with analysis, tracking, monitoring, assessment, review and coordination
o Demonstrated by nationally recognized publications
· Excellent communications skills,
· A knowledge of MS Word, MS Excel, MS Access, MII estimating software, and/or other MS Office tools,
· A knowledge in assessment and monitoring of environmental contamination and evaluation of fate and transport of radiological and non-radiological contaminants.
· A knowledge of state regulations as it pertains to RCRA and CERCLA.
· A knowledge in management of design, fabrication, installation, startup, and operation of remedial systems for treatment of soil and groundwater.
· A knowledge of contamination by a wide variety of contaminants, including petroleum, volatile and semi-volatile organic compounds, metals, toxic anions, and radionuclides.
· A knowledge of in situ and ex situ soil remediation techniques, including design, installation, and operation of dewatering systems, in situ and ex situ groundwater remediation.
· A knowledge of design, construction, operation, and maintenance of groundwater extraction and injection wells.
· A knowledge of DOE/RL policies and procedures is preferred.
· Knowledge of program and project management practices, policies, and procedures; preference for knowledge of and experience with DOE Order 413.3B, “Program and Project Management for the Acquisition of Capital Asset Projects.”
· Knowledge shall allow the support staff to provide accurate input on the overall project to include scope definition, baseline cost, schedule, baseline changes, and earned value analysis.
· Ability to successfully communicate with a diverse range of people from various levels and organizations resulting in an unimpeded passage of information as to not cause delays in progress.
· Communication and interface skills; ability to elicit information to utilize in development of products and provision of support.
· Sufficient knowledge of contract change management to review contractor proposals for accuracy and content.
· Knowledge of groundwater modeling techniques and software
· Experience in the use of MODFLOW and STOMP
· A thorough knowledge of Hanford Site Groundwater treatment operations is preferred,
· A thorough knowledge of Hanford Site Groundwater well drilling, maintenance, and rehabilitation operations is preferred,
· A knowledge of Hanford Site Groundwater treatment operations is preferred,
· A knowledge of the Hanford Federal Facility Agreement and Consent Order is preferred
· U.S. citizenship
Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.
LOCATION
Work shall be conducted at the Department of Energy Richland Operations Office, Office of River Protection, The Hanford Site, and Richland, WA. These positions may be situational telework eligible at the discretion of the Technical Monitor (TM) in consultation with the Contracting Officer (CO). Support staff are expected to provide in-office support as agreed upon with TM. If in-person support is identified as required for any reason and for any length of time by the TM or CO, the contractor shall report for duty in-person as requested.
ABOUT CAMEO
Cameo provides a competitive benefit package to its employees that is replete with training programs and continuous education features that few others even attempt to duplicate. Our packages are offered to all full-time exempt employees on day one* and they offer many standard features one would expect to find from an industry leader, the details of which are outlined in our handbook. Below is a highlight of our benefit offerings:
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