Help Desk Support Assistant jobs in Sacramento, CA

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Job Description:

Dedicated and customer-oriented . The ideal candidate will possess a solid understanding of IT Infrastructure Library (ITIL) practices, exceptional Mac debugging skills, and a foundational knowledge of networking principles. A CCNA certification is highly desirable. Apple Certified support professionals will have an advantage.

Key Responsibilities:

1. Ensure compliance with ITIL standards in incident, problem, and change management processes.

2. Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate -users for Mac systems.

3.Address basic networking issues including connectivity, configurations, and minor setup tasks.

4.Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.

Qualifications:

- Proven experience in a help desk or technical support role.

- Strong knowledge of ITIL frameworks; ITIL certification preferred.

- Proficient in troubleshooting Mac OS.

- Basic understanding of networking concepts; CCNA certification is a plus.

- Excellent problem-solving and communication skills.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Job Type: Full-time

Salary: $35,901.47 - $80,198.51 per year

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 2 years (Preferred)
• troubleshooting MAC OS: 2 years (Preferred)
• ITIL framworks: 2 years (Preferred)

Work Location: In person