Help Desk Support Assistant jobs in Santa Ana, CA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

A
IT Support Technician (Help Desk)
  • Avetta, LLC
  • Tustin, CA FULL_TIME
  • Avetta, LLC is actively seeking a highly skilled IT Support Technician (Help Desk) to provide exceptional technology support to our global workforce. As a vital member of our team, you will be responsible for addressing hardware and software needs, procuring equipment, managing audits, setting up email accounts, and troubleshooting workstation, application, and printer issues.

    Employee/End-User Support:

    • Efficiently establish user accounts and permissions on the organization's servers and applications, ensuring appropriate access levels.
    • Respond promptly and professionally to trouble calls/tickets, maintaining a courteous approach.
    • Assist users in resolving hardware and software queries, concerns, and issues.
    • Provide support both in person and remotely, ensuring efficient problem resolution.
    • Create new user accounts/profiles and address password-related problems.
    • Respond to and close tickets within the agreed Service Level Agreement (SLA) timeframe.
    • Effectively prioritize and manage tickets and workload.
    • Cultivate positive working relationships with employees and executives.
    • Make recommendations for purchasing items to fulfill end users' requirements.

    Hardware and Application Support:

    • Install, configure, administer, maintain, monitor, diagnose, and repair end-user systems (Microsoft Windows and Apple Mac OSX) and software applications within the corporate environment.
    • Install, configure, administer, maintain, diagnose, and repair printers, including multi-function printers, copiers, and mobile devices within the corporate environment.
    • Process hardware return merchandise authorizations (RMA) and/or warranty replacements.
    • Conduct testing and evaluation of new technologies to ensure compatibility and effectiveness.
    • Maintain an accurate inventory of hardware and other computing assets.

    Audit Support:

    • Ensure all tasks are conducted in compliance with Avetta's audit standards and procedures.
    • Conduct regular self-checks on completed work to ensure security and audit compliance.
    • Gather data/evidence to support the yearly audit cycle.

    Success Metrics:

    • Successfully complete the yearly audit with zero compliance exceptions related to the work performed.

    Minimum Requirements:

    • Bachelor's degree in a related field of study desired, or equivalent work experience.
    • Minimum of 2 years of preferred IT technical support experience.

    We encourage individuals who meet these requirements and possess a passion for delivering exceptional IT support to apply for this rewarding position with Avetta, LLC. Join our dynamic team and contribute to our mission of empowering businesses worldwide with top-notch technology support.

    #LI-HYBRID

  • 1 Day Ago

H
Help Desk Engineer - Tustin, CA
  • HIKINEX
  • Tustin, CA CONTRACTOR
  • We are looking for a Help Desk Engineer to join our team and provide efficient technical assistance to our customers. As a Help Desk Engineer, you will be the first point of contact for customers seek...
  • 19 Days Ago

O
IT Help Desk Technician Apprenticeship
  • OpenClassrooms
  • Santa Ana, CA FULL_TIME
  • Position SummaryThe IT Help Desk Technician Apprenticeship is an earn-and-learn opportunity within an organization geared toward building upon the foundations of a career as an IT Help Desk Technician...
  • 10 Days Ago

D
Front Desk Receptionist - Administrative Assistant
  • Defense International
  • Tustin, CA FULL_TIME
  • We are a leading security company that specializes in providing security solutions to individuals and businesses. Our team is comprised of experienced professionals who are committed to providing our ...
  • 8 Days Ago

U
Supervisory Underwriter
  • US Assistant Secretary for Housing-Federal Housing...
  • Santa Ana, CA FULL_TIME
  • Duties As a Supervisory Underwriter, you will: Plan and direct all technical underwriting, insurance endorsement and related functions. Monitor status of goal accomplishment. Advise the Director of wo...
  • 21 Days Ago

U
Program Analyst (CHUMS Coordinator)
  • US Assistant Secretary for Housing-Federal Housing...
  • Santa Ana, CA FULL_TIME
  • Duties As a Program Analyst (CHUMS Coordinator), you will: Coordinate activities related to the Computerized Home Underwriting Management System (CHUMS). Determine the data requirements of supervisors...
  • 2 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Support Assistant jobs found in Santa Ana, CA area

A
Service Advisor
  • AutoNation Infiniti Tustin
  • Tustin, CA
  • Overview: At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no w...
  • 3/28/2024 12:00:00 AM

O
Associate Patient Care Coordinator
  • Optum
  • Santa Ana, CA
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/27/2024 12:00:00 AM

O
Associate Patient Care Coordinator
  • Optum
  • Aliso Viejo, CA
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/27/2024 12:00:00 AM

O
Associate Patient Care Coordinator
  • Optum
  • Huntington Beach, CA
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/27/2024 12:00:00 AM

A
Service Advisor
  • AutoNation Ford Tustin
  • Tustin, CA
  • Overview: At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no w...
  • 3/26/2024 12:00:00 AM

O
Patient Care Coordinator
  • Optum
  • Fountain Valley, CA
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/26/2024 12:00:00 AM

G
Customer Service
  • Glass Manufacturing Industry Council
  • Anaheim, CA
  • - Customer Service **Customer Service** Greathirehr Anaheim, California, United States 3 days ago **Description** Well e...
  • 3/25/2024 12:00:00 AM

O
Patient Care Coordinator
  • Optum
  • Orange, CA
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/25/2024 12:00:00 AM

Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States. Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$50,571 to $62,262
Santa Ana, California area prices
were up 2.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020