Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Avetta, LLC is actively seeking a highly skilled IT Support Technician (Help Desk) to provide exceptional technology support to our global workforce. As a vital member of our team, you will be responsible for addressing hardware and software needs, procuring equipment, managing audits, setting up email accounts, and troubleshooting workstation, application, and printer issues.
Employee/End-User Support:
Hardware and Application Support:
Audit Support:
Success Metrics:
Minimum Requirements:
We encourage individuals who meet these requirements and possess a passion for delivering exceptional IT support to apply for this rewarding position with Avetta, LLC. Join our dynamic team and contribute to our mission of empowering businesses worldwide with top-notch technology support.
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