Help Desk Support Assistant jobs in Santa Cruz, CA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Library Public Service Desk Assistant
  • University of California Santa Cruz
  • Santa Cruz, CA FULL_TIME
  • Library Public Service Desk Assistant


    Location:
    Santa Cruz
    Job ID: 42217

    JOB POSTING


    NOTIFICATIONS

    UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

    Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

    INITIAL REVIEW DATE (IRD)

    UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

    The IRD for this job is: 09-21-2022

    ABOUT UC SANTA CRUZ

    UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

    DEPARTMENT OVERVIEW

    Library Public Service Desk Assistants are a part of the Circulation unit, which is a public service unit in the User Services & Resource Sharing department at the University Library. Its primary functions are to make UCSC collections and services accessible to library patrons, maintain the general collections, and assist with building security. The Circulation unit works collaboratively with the other units in US&RS-Interlibrary Loan, Reserves & Media, Collection Maintenance, and Operations.

    More information can be found here: library.ucsc.edu/

    JOB SUMMARY

    Under the general supervision of the Circulation Coordinator, the Library Public Service Desk Assistants perform and supervise all functions at the Circulation desk using the library's automated circulation system. Library Public Service Desk Assistants are responsible for: making and implementing all decisions necessary to provide full operation of the University Library circulation desks at either McHenry or the Science & Engineering Library; ensuring Library security and patron safety; and resolving equipment and related problems. Library Public Service Desk Assistants collaborate with other staff members on projects and work needed to further the progress of the circulation services as well as participate in section-wide committees. All Circulation staff members are expected to adhere to and support the UCSC Principles of Community, which can be found here: www.ucsc.edu/about/principles-community.html.

    APPOINTMENT INFORMATION

    Salary Information: Salary Range: $22.55 - $25.09 / Hourly. Salary commensurate with skills, qualifications and experience.

    No. of Positions: 1

    Benefits Level Eligibility: Full benefits

    Schedule Information:
    • Full-time, Fixed
    • Percentage of Time: 100%, 40 Hours per Week
    • Days of the Week: Sun - Thur
    • Shift Includes: Days, Evenings, Weekends

    Employee Classification: This is a Career appointment

    Job End Date: None

    Work Location: UC Santa Cruz Main Campus

    Union Representation: CX - Clerical & Allied Services

    Job Code Classification: 006760 (LIBRARY AST 3)

    Travel: Never or Rarely

    JOB DUTIES

    80% - Public Service Desk
    • Check materials in and out, place holds, recalls, and searches; renew materials both in person and on the phone; assign barcodes to materials that have never been checked out by creating item records; answer phones, transfer calls and take messages; issue and update library cards to all patron categories; accept materials for reserves processing. Assist patrons in-person at our two service desks and virtually through email and live chat. Train and supervise student assistants at the circulation desk.
    • Inform patrons of library policies and demonstrate basic research methods; teach patrons how to locate materials within the local collection and teach patrons how to look up reserve materials; demonstrate placing of Interlibrary Loan requests; show patrons how to access their Interlibrary Loan accounts; identify and refer complex requests.
    • Printing and scanning: describe printing and scanning options to patrons, provide basic troubleshooting of ITS-managed equipment, and direct unresolved issues to ITS as needed. Provide patron education and support for microfilm readers and scanner.

    15% - Safety and Security
    • Maintain a clear understanding of, and ability to implement established library emergency procedures, follow specific lines of communication in the event of emergency; during evenings, nights, and weekends incumbent may be solely responsible for safety and security of building, collections, and patrons.
    • Complete library incident reports, noting that reports are of varying degrees of urgency. Perform all routines for the proper opening and/or closing of the buildings.
    • When closing, make the library closing announcements, ensure the building is vacated and locked down. Coordinate communication with the CUHS/Community Safety Officer and/or Police Department student ambassadors during the evening hours.

    5% - Other Duties as Assigned
    • Participate in US&RS department meetings and as appropriate attend Circulation, Collection Maintenance, Interlibrary Loan, and Reserves/Media unit meetings.
    • Seek out and participate in recommended professional development opportunities.
    • Participate in unit-wide initiatives. Assisting other units as necessary and participation in ad-hoc special projects as assigned.
  • 17 Days Ago

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Department Support Assistant
  • University of California Santa Cruz
  • Santa Cruz, CA FULL_TIME
  • Department Support Assistant Location: Santa Cruz Job ID: 33088 JOB POSTING NOTIFICATIONS UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals und...
  • 9 Days Ago

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Medical Support Assistant (Advanced)
  • Veterans Health Administration
  • Capitola, CA FULL_TIME
  • The incumbent works at the VA Palo Alto Healthcare System in the Palo Alto Division, or one of the CBOCs, San Jose, Capitola, Monterey, Fremont, Stockton. Modesto or Sonora. In addition, our Call Cent...
  • 2 Months Ago

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Direct Support Professional (DSP) / Registered Behavior Technician (RBT)
  • MOSAIC SUPPORT SERVICES INC
  • Santa Cruz, CA OTHER
  • Job Details Job Location: Santa Cruz - Santa Cruz, CA Salary Range: Undisclosed DescriptionAre you interested in making a difference in the lives of amazing kids with behavioral challenges? Do you hav...
  • 16 Days Ago

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Ice Cream Counter Help
  • MR Z'S CREPES & TEAS & BASKIN ROBBINS
  • Capitola, CA FULL_TIME
  • Baskin Robbins in Capitola is looking for Scoopers! Be a part of our growing team! Responsibilities *Taking guests order *preparing ice cream items *keeping station clean and organized *friendly servi...
  • 12 Days Ago

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Ice Cream Counter Help
  • MR Z'S CREPES & TEAS & BASKIN ROBBINS
  • Capitola, CA FULL_TIME
  • Baskin Robbins in Capitola is looking for Scoopers! Be a part of our growing team! Responsibilities Taking guests order preparing ice cream items keeping station clean and organized friendly service a...
  • 14 Days Ago

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0 Help Desk Support Assistant jobs found in Santa Cruz, CA area

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IT Service Desk Lead
  • TeamLogic IT
  • Santa Clara, CA
  • Job Description Job Description Company Overview If you have a background and skill set for IT and a determined mindset ...
  • 3/18/2024 12:00:00 AM

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Concierge
  • Aegis Living
  • Aptos, CA
  • Overview: Concierge Hiring Now! Are you interested in a career with a consistent schedule where you interact and help ot...
  • 3/18/2024 12:00:00 AM

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Residential Services Coordinator
  • Experis
  • Stanford, CA
  • Hello, Our client in is looking for hardworking, motivated talent to join their team. Job Title: Residential Services Co...
  • 3/17/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Sunnyvale, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110316 **Category:** Stores **Overvie...
  • 3/17/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • San Carlos, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110309 **Category:** Stores **Overvie...
  • 3/17/2024 12:00:00 AM

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Patient Care Coordinator
  • Force Healthcare Management LLC
  • Milpitas, CA
  • Job Description Job Description We are now hiring a front desk office assistant/PCC (Patient Care Coordinator) in our Mi...
  • 3/15/2024 12:00:00 AM

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Bilingual Spanish Member Experience Associate
  • AAA Northern California, Nevada & Utah
  • Watsonville, CA
  • JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foun...
  • 3/15/2024 12:00:00 AM

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Service Desk Team Leader
  • Cranswick plc
  • Mountain View, CA
  • **Service Desk Team Leader** **Summary** The primary function of the role is to lead the day to day operations of the Se...
  • 3/14/2024 12:00:00 AM

Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864. Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area. Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$50,404 to $62,056
Santa Cruz, California area prices
were up 2.5% from a year ago

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Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
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