Help Desk Support Assistant jobs in Santa Fe, NM
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- GEM Technologies Inc.
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Los Alamos, NM
FULL_TIME
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GEM Technologies, Inc. (GEM) is seeking an IT Help Desk Tech to join our team at the Los Alamos National Laboratory in Los Alamos, NM, which provides integral mission support to the NNSA. To learn more about LANL, please go to: https://nnsa.energy.gov/aboutus/ourlocations/los-alamos-national-laboratory.
This position is full-time and will serve the Los Alamos National Laboratory in Los Alamos, NM.Requirements:
- High School Diploma and 1 years of relevant experience.
- To be considered, you must be able to obtain and maintain a government issued clearance, if needed.
- Due to the nature of the work, a U.S. Citizenship is required.
Clearance Level Required:
Uncleared - Must be able to obtain and maintain a ClearanceOverview:
- Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware.
- Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment.
- Tests and evaluates commercial and Laboratory developed software for quality control and proper operation.
- Maintains passwords, data integrity and file system security for the desktop environment.
- Communicates highly technical information to both technical and non-technical personnel.
- Recommends hardware and software solutions, including new acquisitions and upgrades.
Job Type: Full-time
- 26 Days Ago
- Assistant Director of Food & Beverage
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Santa Fe, NM
FULL_TIME
- Job summary -Responsible for the management and successful operation of all aspects of the outlet functions, in accordance with hotel standards. Directs, implements and maintains a service and managem...
- 5 Days Ago
- LIDS
-
Santa Fe, NM
FULL_TIME
- Position Summary Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of ou...
- 11 Days Ago
- Los Alamos National Laboratory
-
Los Alamos, NM
OTHER
- What You Will Do Los Alamos National Laboratory's (LANL) Protocol group works with senior managers and staff at the Laboratory to plan and orchestrate V.I.P. visits, ceremonies, meetings, and special ...
- 12 Days Ago
- Chloeta
-
Taos, NM
FULL_TIME
- Job Description: Job Summary: This position serves as an Administrative Support Assistant in a federal facility in a Native American/American Indian community in Taos, NM. A minimum six (6) month comm...
- 19 Days Ago
- GEM Technologies Inc.
-
Los Alamos, NM
FULL_TIME
- GEM Technologies, Inc. (GEM) is seeking a Operations Support Assistant to join our team. This position is full-time and will support the Los Alamos National Laboratory in Los Alamos, NM in a hybrid ca...
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0 Help Desk Support Assistant jobs found in Santa Fe, NM area
- Christus Health
-
Santa Fe, NM
- Description The EPIC Credentialed Trainer will be responsible for achieving credentialed status; conducting ConnectCARE ...
- 4/22/2024 12:00:00 AM
- ITConnect Inc
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Santa Fe, NM
- Job Description Job Description General Function: Responsible for all aspects of network management including but not li...
- 4/21/2024 12:00:00 AM
- ITConnect Inc
-
Santa Fe, NM
- Job Description Job Description General Function: The Program and Project Support Specialist assists in the tracking and...
- 4/21/2024 12:00:00 AM
- Rosewood Hotels & Resorts
-
Santa Fe, NM
- Job Description Press space or enter keys to toggle section visibility JOB DESCRIPTION The Host/Hostess requires an orga...
- 4/20/2024 12:00:00 AM
- Wyndham Destinations
-
Santa Fe, NM
- We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation ...
- 4/19/2024 12:00:00 AM
- Drury Hotels
-
Santa Fe, NM
- Property Location: 828 Paseo de Peralta - Santa Fe, New Mexico 87501 You belong at Drury Hotels. Getting a job is just t...
- 4/19/2024 12:00:00 AM
- SHI
-
Santa Fe, NM
- Job Summary The ASG Managed Services Engineer is responsible for supporting, building, managing, configuring and impleme...
- 4/19/2024 12:00:00 AM
- La Quinta Santa Fe
-
Santa Fe, NM
- Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
- 4/3/2024 12:00:00 AM
About Santa Fe, New Mexico
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