Help Desk Support Assistant jobs in Santa Maria, CA

People's Self-Help Housing (PSHH) is looking to hire a motivated Assistant Property Manager to assist at our Tiburon property in San Luis Obispo, CA.

With a mission to build affordable homes with site-based services that offer opportunities to change lives and strengthen communities, People’s Self-Help Housing is the longest-serving nonprofit developer on California’s Central Coast. We serve low-income working families, farmworkers, seniors, and veterans, and we provide welcoming environments for those living with disabilities and for the formerly homeless. Along with building and managing beautiful and accessible neighborhoods in San Luis, Santa Barbara, and Ventura counties, we offer a broad array of programs to promote health, education, and connections to community-based resources.

This is a full time position (40 hours/week).

Salary DOE, with a very competitive benefit package including:

• Employer-paid Medical/Dental/ Vision, LTD/ STD
• Pension Profit Sharing Plan
• Paid Vacation, Holidays and Sick Time
• Employer investment in professional education and employee wellness
• An excellent supportive staff and work environment.

Responsibilities:

• Be an on-site presence while the resident manager is away from the office.
• Answer the telephone and record accurate phone messages. Respond to incoming requests for materials (applications, maintenance requests, etc.).
• Handle on-site emergencies appropriately while on duty by contacting vendors for emergency maintenance issues and contacting appropriate law enforcement agencies for criminal activity.
• While on duty, take maintenance requests that are not of an emergency nature for submission to the resident manager(s).
• Assist tenants with issues brought to the office.
• Report to the resident manager(s) on any incidents, calls, and maintenance needs that occurred while on duty.
• Other reasonably related business duties as assigned by the property manager, senior property manager, and portfolio manager.
• Assist with giving notices for inspections, attending inspections, and completing work orders.
• Assist with the move-in, annual recertification, and interim recertification processes.
• Keep the waiting list updated on Yardi.
• Assist with duties related to processing tenant applications.
• Keep records, files, and the office in order.
• Respond in a timely manner to requests for information via phone or email.
• Assist in conducting monthly resident events.
• Assist with the monthly rent process.
• Build positive relationships with residents and coworkers.
• Provide assistance at our larger sites and/or fill-in during site manager absences.
• Travel to multiple properties on a weekly basis, depending on task assignments and deadlines.

Requirements:

• Must have strong communication skills, both verbally and in writing; Spanish is required.
• Must have strong listening and interpersonal skills.
• Ability to manage confidential information in a sensitive manner.
• Ability to maintain cultural sensitivity when working with the public and our staff.
• Ability to type 45 words per minute.
• Ability to work independently with minimum supervision.
• a proven record of meeting deadlines and managing multiple priorities.
• Strong understanding of the Microsoft Office Suite, program planning, and the creation of event and program materials (brochures, flyers, etc.)
• Ability to travel 50% of the work week
• Works collaboratively in a team environment
• Ability to prioritize, multitask, and meet deadlines autonomously
• Previous experience in an office administration position or office setting
• Property management experience is a plus.
• Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.
• A valid CA driver’s license, proof of auto insurance, and access to a reliable vehicle.

Job Type: Full-time

Pay: $19.25 - $24.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Property management: 2 years (Preferred)
• office administration: 3 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• San Luis Obispo, CA 93401: Relocate before starting work (Required)

Work Location: In person