Help Desk Support Assistant jobs in Santa Rosa, CA
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
Help Desk Support Analyst II
- Duckhorn Wine Company
-
Santa Rosa, CA
FULL_TIME
-
The Duckhorn Portfolio is North America’s premier luxury wine company. We were established in 1976 by Dan and Margaret Duckhorn. Today, our portfolio features some of North America’s most revered wineries, including Decoy, Paraduxx, Goldeneye, Migration, Canvasback, Calera, Kosta Browne, Greenwing and Postmark.The Help Desk Support Analyst II is responsible for helping maintain the overall technical infrastructure of The Duckhorn Portfolio and service the technology needs of its users. The scope of supported equipment spans the entire technology spectrum of the business: Servers, PCs, Printers, Telecommunication Systems, Application Software and Voice/Data Networks. This position works closely with the Senior Systems Support Manager who provides direction and guidance on a routine basis.What we will ask you to do:
- Provide technical support services to employees across corporate locations and home users.
- Monitor and provide support for all IT related infrastructure to ensure maximum uptime and performance.
- Install, configure, and maintain PC, data servers, application software, etc., with future supportability always in mind.
- Track, manage, and assist with incoming support tickets.
- Understand the internal mechanics of all supported hardware devices while preparing to follow standard troubleshooting techniques and resolution procedures when failure or inconsistencies occur.
- Maintain healthy, positive working relationships with every employee of the company.
- Assist with audio and visual equipment support, conference room support, and event support.
- Participate in development of user training content and methods.
- Assist with documenting and enforcing compliance and security related projects.
- Occasional night and weekend work required.
What you will need:- Associate degree in computer science, information systems or a closely related field.
- Four years’ experience in systems analysis, operating systems, network analysis and management, or similar field in a multi-platform information systems environment.
- Strong working knowledge of managing Microsoft Servers including 2008, 2012, 2016 Server, Exchange 2010, Office 365, IOS and all windows-based OS.
- Familiarity with Network environments and related services and protocols (DHCP, DNS, VLAN, WAN, LAN, UDP, IP, TCP, ICMP, VPN, NAT).
- Self-starter who can take initiative, work without supervision, and begin projects independently.
- Strong communication skills – capable of interacting with employees from every department and level of the organization.
- Strong analytical and problem-solving skills.
What we will provide:- Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium), and disability, life, & pet insurance
- Paid time off and 11 paid holidays
- A 401(k) plan where we invest an amount equal to 10% of your wages in your retirement account, at no cost to you, subject to management discretion and vesting
- A diverse team of coworkers that care about each other in a fun, exciting work environment
- A company that promotes from within, provides great training and a generous tuition reimbursement program
- 1 Month Ago
Travel Physical Therapy Assistant - $1,570 per week
- Healthcare Support
-
Ukiah, CA
FULL_TIME
- Healthcare Support is seeking a travel Physical Therapy Assistant for a travel job in Ukiah, California.Job Description & RequirementsSpecialty: Physical Therapy AssistantDiscipline: TherapyStart Date...
- 1 Month Ago
Extra Help Office Assistant
- County of Lake
-
Lake, CA
OTHER
- EXTRA HELP – TEMPORARY WORK ASSIGNMENTAn individual may be hired as Extra Help Employee for a temporary work assignment at such compensation as determined by County of Lake personnel rules and regulat...
- 20 Days Ago
Pain Management Physician Assistant/Nurse Practitioner
- Physician Assistant Solutions
-
Santa Rosa, CA
FULL_TIME
- Interventional Pain Management Physician Assistant/Nurse Practitioner Santa Rosa, CA Currently seeking an Interventional Pain Management Physician Assistant/Nurse Practitioner for an opportunity in No...
- 22 Days Ago
Front Desk Chiropractic Assistant
- Soul Shine Family Chiropractic
-
Santa Rosa, CA
PART_TIME
- We are looking for an exceptional person to join our team here at Soul Shine Family Chiropractic that is a reliable and energetic individual. Are you someone who thrives in a fast-paced environment? Y...
- 2 Days Ago
Front Desk Assistant (Host)
- Distinguished Vineyards
-
Healdsburg, CA
FULL_TIME
- MacRostie Winery located in Healdsburg, CA is inviting applicants for a Full-Time Front Desk Hospitality Assistant to join our elite team of wine professionals. This dynamic position is a unique hands...
- 12 Days Ago
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0 Help Desk Support Assistant jobs found in Santa Rosa, CA area
Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
- Department Of The Treasury
-
Santa Rosa, CA
- Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
- 4/26/2024 12:00:00 AM
Overnight Member Services Representative - Part Time - Pinole
- Taymax Group
-
Pinole, CA
- Pinole 1570 Fitzgerald Dr, Pinole, CA 94564, United States of America Pay : $16.00 - 16.50 It's fun to work in a company...
- 4/24/2024 12:00:00 AM
Member Service Representative - Part Time - Pinole
- Taymax Group
-
Pinole, CA
- Pinole 1570 Fitzgerald Dr, Pinole, CA 94564, United States of America Pay : $16.00 - $16.50 It's fun to work in a compan...
- 4/24/2024 12:00:00 AM
Front Desk Agent
- Hyatt Sonoma
-
Santa Rosa, CA
- Overview: You will be an integral member of the team that creates distinctively different and authentic experiences for ...
- 4/24/2024 12:00:00 AM
Customer Service Specialist
- Perfect Timing Personnel Services
-
San Rafael, CA
- Job Description Job Description Customer Service Specialist Temp to hire San Rafael - $30 34/hourLocal municipality is s...
- 4/23/2024 12:00:00 AM
Front Desk Agent
- AC Santa Rosa Downtown
-
Santa Rosa, CA
- Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest servic...
- 4/23/2024 12:00:00 AM
Customer Care Specialist - Full Time - Santa Rosa
- FRIEDMANS HOME IMPROVEMENT
-
Santa Rosa, CA
- Job Details Job Location Santa Rosa Store - Santa Rosa, CA Position Type Full Time Salary Range $17.60 - $21.00 Hourly D...
- 4/22/2024 12:00:00 AM
Operations Supervisor
- Hyatt Sonoma
-
Santa Rosa, CA
- Overview: We are looking for associates and leaders that have a passion to serve others! The Operations Supervisor prima...
- 4/22/2024 12:00:00 AM
About Santa Rosa, California
According to the United States Census Bureau, the city has a total area of 41.50 sq mi (107.5 km2), of which 41.29 sq mi (106.9 km2) is land and 0.205 sq mi (0.5 km2) (0.49%) is water.
The city is part of the North Bay region, which includes such cities as Petaluma, Rohnert Park, Windsor, and smaller cities as Sonoma, Healdsburg, Sebastopol. It lies along the US Route 101 corridor, approximately 55 miles (89 km) north of San Francisco, via the Golden Gate Bridge.
Santa Rosa lies on the Santa Rosa Plain. The city's eastern extremities stretch into the Valley of the Moon, and the Sonoma Creek wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$50,218 to $61,825
Santa Rosa, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020