Help Desk Support Assistant jobs in Springfield, MA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Analyst I
  • Robert Half
  • Doral, FL OTHER
  • Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. This Help Desk Analyst role is based in the Doral, Florida area and is a long-term contract / temporary opportunity.Your responsibilities in this role- Provide IT support for operating systems, productivity software, and a variety of other applications used internally- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems- Independently investigate and implement solutions to technical issues - Solve technical help tickets submitted via phone, email, and walk-ups
  • 23 Days Ago

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It help desk
  • Code Blue, LLC
  • Enfield, CT FULL_TIME
  • Job description About Code Blue Code Blue is a full-service, enterprise technology integration and managed services provider. Our client base includes some of the largest retail brands in the world. W...
  • Just Posted

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Help Desk Technician
  • Suzor IT
  • Greenfield, MA FULL_TIME
  • About Suzor IT: Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help th...
  • 1 Day Ago

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IT Help Desk Manager
  • Suzor IT
  • Greenfield, MA FULL_TIME
  • About Suzor IT: Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help th...
  • 1 Day Ago

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Help Desk Technician
  • Robert Half
  • Coral, FL OTHER
  • We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible ...
  • 13 Days Ago

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Help Desk Technician
  • Robert Half
  • Miami, FL OTHER
  • We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible ...
  • 18 Days Ago

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0 Help Desk Support Assistant jobs found in Springfield, MA area

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IT/AV Help Desk / Customer Service Agent
  • Code Blue, LLC
  • Enfield, CT
  • Job Description Job Description Job description About Code Blue Code Blue is a full-service, enterprise technology integ...
  • 3/28/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator
  • MyEyeDr
  • Northampton, MA
  • About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
  • 3/28/2024 12:00:00 AM

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Client Service Representative Supervisor
  • VCA Animal Hospitals
  • East Longmeadow, MA
  • **VCA Shaker Road Animal Hospital** is growing, and we are searching for an experienced **Client Service Supervisor** to...
  • 3/27/2024 12:00:00 AM

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Residence Director
  • UMass Amherst
  • Amherst, MA
  • About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Bloomfield, CT
  • Job Description Job Description Benefits: 401(k) matching Company parties Competitive salary Flexible schedule Opportuni...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Bloomfield, CT
  • Job Description Job Description Share your passion of working with people. Teaching social skills and confidence through...
  • 3/27/2024 12:00:00 AM

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Patient Coordinator
  • Benevis
  • Springfield, MA
  • Overview: Cortland DENTAL AND BRACES Work for a company that is truly making the world a happier place, one smile at a t...
  • 3/26/2024 12:00:00 AM

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Administrative Assistant / Customer Service Rep
  • Acreage Holdings, Inc
  • South Windsor, CT
  • **Administrative Assistant / Customer Service Rep** at Acreage Holdings South Windsor, Connecticut, United States **Esse...
  • 3/24/2024 12:00:00 AM

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$47,343 to $58,287
Springfield, Massachusetts area prices
were up 1.6% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020