Help Desk Support Assistant jobs in Springfield, MO
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Burrell Behavioral Health
-
Springfield, MO
FULL_TIME
-
Job Description:
External Job Description"We are truly in the business of saving lives"-Dr. C.J. Davis; President and CEO
Want to know what it's like to work at Burrell?
Click on the link below to find out -
Burrell Behavioral Health - Join our Team! - YouTube-------------------------------------------------------------------------------------
IT Helpdesk SupervisorSpringfield, Missouri
What you'll get to do:
- Mentor, coach, and supervise all help desk staff.
- Manage helpdesk software
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Research, plan, and implement IT related duties.
Qualifications:
- Bachelor's degree Preferred or equivalent experience.
- Must have 3-5 years of experience in Management.
- Vast working technical knowledge of basic networking and Microsoft operation systems.
What we offer:
Great pay, excellent employee benefits, a Monday through Friday 8am-5pm schedule, and an organizational culture like no other. Burrell's dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency. Diversity is more than a commitment at Burrell-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
- 19 Days Ago
- EnerSys
-
Springfield, MO
FULL_TIME
- EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 co...
- 7 Days Ago
- EnerSys
-
Springfield, MO
FULL_TIME
- EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 co...
- 7 Days Ago
- Vertex Group
-
Lebanon, MO
CONTRACTOR
- Must be local to MO - Green Card or US Citizen ✓ Experience: Strong experience supporting Windows Operating Systems, Android and Apple Devices, Configuration Manager, Active Directory, corporate netwo...
- 8 Days Ago
- Vertex Consulting
-
Lebanon, MO
CONTRACTOR
- Technical Help Desk 5 On-site location: 2900 Industrial DriveLebanon, MO 65536 Primary Duties and Responsibilities:✓ Diagnose, Analyze, and Resolve Advanced Issues: Serve as the initial point of conta...
- 8 Days Ago
- OakStar Bank
-
Springfield, MO
FULL_TIME
- SUMMARY The position of Help Desk Agent will be proactive in addressing problems, and will quickly solve issues and address concerns presented by the user base. Additionally, the individual will conti...
- 10 Days Ago
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0 Help Desk Support Assistant jobs found in Springfield, MO area
- O'reilly Auto Parts
-
Springfield, MO
- Under general supervision, provide first line contact for issues including technical software, hardware, and network pro...
- 4/26/2024 12:00:00 AM
- Missouri State University
-
Springfield, MO
- Posting Details Position Information Position Title Administrative Specialist III (College of Education) Work Location S...
- 4/26/2024 12:00:00 AM
- Abacus CPAs
-
Springfield, MO
- Job Description Job Description This is a Summer/Fall 2024/Spring 2025 internship opportunity. We are flexible to work a...
- 4/26/2024 12:00:00 AM
- myeyemart.com
-
Springfield, MO
- **Front Desk Associate (Optometrists Technician) - Full-Time - Springfield, IL #133** **Location:** Springfield, IL **Fr...
- 4/26/2024 12:00:00 AM
- Digital Monitoring Products, Inc.
-
Springfield, MO
- Customer Service * Springfield, MO, USA * Hourly * Full Time *Onsite medical clinic for employee, spouse and family memb...
- 4/25/2024 12:00:00 AM
- Welk Resort Group
-
Branson, MO
- ** Lead Activities Attendant** **Job Category****:** Resort Operations **Requisition Number****:** LEADA03153 Showing 1 ...
- 4/24/2024 12:00:00 AM
- Mercy
-
Springfield, MO
- Full Time, Days Eye Clinic We're a Little Different Our mission is clear. We bring to life a healing ministry through ou...
- 4/22/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Springfield, MO
- Under general supervision, provide first line contact for issues including technical software, hardware, and network pro...
- 4/22/2024 12:00:00 AM
About Springfield, Missouri
were up 1.3% from a year ago