Help Desk Support Assistant jobs in Springfield, OH
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- 7-Eleven
-
Enon, OH
OTHER
-
Start Your Story at Speedway!
We're committed to bringing passion and customer focus to the business.
Overview:
This individual would handle the incoming requests from Stores and Maintenance in order to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering in-coming phone calls from Maintenance Technicians, General Managers and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing. Accurately log issues to the appropriate system, i.e. ServiceNow for Help Desk requests and Maintenance requests. Creates work orders from both Maintenance Technicians and Store submitted requests.
Responsibilities:
- Answers incoming phone calls to Store Support
- Receive overflow calls for Maintenance and Marketing
- Train stores on utilizing Service Station
- Verify basic troubleshooting has been performed by the store
- Logs incoming phone calls to appropriate system
- Completes other duties, including special projects, as assigned by Management
Additional Requirements:
- Experience with Word, Excel, and other MS Office suite applications
- Excellent communication skills and the ability to research and resolve issues
- Solid understanding of basic computer functions
- Ability to multi-task
- Ability to conduct and complete Company business in a professional and ethical manner
EEO Statement
Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4. - 21 Days Ago
- 7-ELEVEN
-
Enon, OH
FULL_TIME
- Provides expert level support to stores by overseeing the store software, analyzing store data, troubleshooting the system and resolving issues as they arise; resolves emergency situations related to ...
- Just Posted
- 7-ELEVEN
-
Enon, OH
FULL_TIME
- This role supports Stores, Maintenance Techs, Vendors, and Contractors via telephone, e-mail, and ticketing systems. Requests can include part orders, logging cases to the Help Desk, creating Maintena...
- 7 Days Ago
- Denken Solutions Inc
-
South Solon, OH
PART_TIME,CONTRACTOR
- Requirement Title: Associate IT User Support Location: OH - Solon - Contract: 6 months Description: Implement and maintain systems software packages and information technology in line with the current...
- 17 Days Ago
- 7-Eleven
-
Enon, OH
OTHER
- Job Description SummarySummary:Leads and coordinates day-to-day activities for a team supporting the Help Desk; coordinates scheduling and provides coaching and mentoring to employees in assigned team...
- 21 Days Ago
- 7-Eleven
-
Enon, OH
FULL_TIME
- Start Your Story at Speedway!We're committed to bringing passion and customer focus to the business.Summary:Leads and coordinates day-to-day activities for a team supporting the Help Desk; coordinates...
- 17 Days Ago
- Current Active Filter
- Springfield, OH
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Support Assistant jobs found in Springfield, OH area
- General Dynamics Information Technology
-
Wright Patterson AFB, OH
- Storage Administrator/Data Center Analyst Transform technology into opportunity as a Systems Administrator with GDIT. A ...
- 4/19/2024 12:00:00 AM
- SmartSource Technical Solutions
-
Dayton, OH
- Smart Source is looking for a Help Desk Supervisor for the following opportunity. Location: Dayton, OH Salary: 100K Empl...
- 4/18/2024 12:00:00 AM
- R1 RCM Inc.
-
London, OH
- ** Customer Service Representative - Our Lady of Victory Stanley, Ascension - (PRN)** **Job Category****:** Patient Serv...
- 4/18/2024 12:00:00 AM
- Mitchell Agency
-
Springfield, OH
- We are looking for life insurance agents or unlicensed salespeople to work remotely for one of the fastest-growing compa...
- 4/17/2024 12:00:00 AM
- Smartsource Technical Solutions
-
Dayton, OH
- Smart Source is looking for a Help Desk Supervisor for the following opportunity. Location: Dayton, OH Salary: 100K Empl...
- 4/16/2024 12:00:00 AM
- American Battery Solutions
-
Springboro, OH
- Job Description Job Description Job Summary: The Field Service Specialist is responsible for building strong customer re...
- 4/15/2024 12:00:00 AM
- Verizon Communications, Inc.
-
Hilliard, OH
- **Remote Customer Service Representative** * Job # 591614 * Date posted - 2022-02-04 Share this Job **** **When you join...
- 4/15/2024 12:00:00 AM
- CBTS
-
Enon, OH
- W-2 Contract Only/NO (Sponsorship, C2C, OPT or F1)/12 Month contract with additional 6 month Contract Renewals./Pays $60...
- 4/15/2024 12:00:00 AM
About Springfield, Ohio
were up 1.3% from a year ago