Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
We are looking for compassionate caregivers/personal assistants to join our growing team at Your Home Assistant! The right candidate has a can-do attitude, a friendly demeanor, and the ability to provide many levels of support to our clients. We are hiring right now and can have your start date be as soon as possible!
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
Weekly Pay Schedule
Overtime offered
ALL Shifts available
Schedule Flexibility
Mileage Reimbursement
Team Engagement
Tri-Annual Bonuses
Paid Hands-on Training
Growth Opportunities
PPE Kit provided
Our clients receive services within their own homes. YHA clients are growing families, professionals, Senior citizens, and outpatient individuals. Our tasks vary on a daily basis. We support ADL's, Pick-up, Drop-offs, shopping, scheduling, light housekeeping, parental breaks, meal prep, and so much more! We do it all! (Responsibilities outlined below can be any of the following but are not limited to what's listed!)
Responsibilities:
Provide personal hygiene assistance for elderly patients or those recovering from surgeries, injuries or accidents by attending to their basic needs, such as showering, bathing, dressing and eating
Remind clients to take prescribed medication
Help with mobility around the house or outside (doctor’s appointments, walks etc.)
Assist with personal care and hygiene
Plan and prepare meals
Complete client’s shopping or accompany them to successfully do so
Perform housekeeping duties
Report any unusual incidents and act quickly and responsibly in cases of emergency
Offer activities that are essential for daily living by assisting patients with their meals, including serving and other tasks, if necessary
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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