Help Desk Support Assistant jobs in Tucson, AZ
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- mPulse Mobile
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Tucson, AZ
FULL_TIME
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Job Category: Account ManagementRequisition Number: HELPD001036
Posting DetailsPosted: February 20, 2024Full-Time
LocationsTuscon Remote
Job DetailsDescription
Primary Responsibilities
The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk Team works closely together to ensure our callers receive an excellent customer experience.
Essential Duties- 40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
- Support inbound calls for multiple health plans for password reset / registration assistance
- Return voicemails/emails for password reset/registration assistance
- May answer non-technical questions regarding functionality
- Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio’s customer tracking software
- Complete special projects or other duties as assigned.
- Takes on-call duty as assigned.
Skills and Qualifications
- High School Diploma or GED
- Effective verbal communication skills and problem-solving skills
- Proficient in using multiple computer applications simultaneously
- 1 year phone support or call center experience
- Must be able to type a minimum of 30 wpm
- Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
- Healthcare or medical industry experience preferred
- Preference given if fluent in Spanish
Work Environment
- Flexibility to work remotely or in-office if located in Tucson, AZ.
- Occasional off-hour/evening/weekend and/or overtime hours will be required
- Small, family-like atmosphere as opposed to a large call-center environment
- The essential functions of this position may be performed remotely or in a climate-controlled office environment. Some office areas will contain a significant amount of computer and peripheral equipment (e.g., printers) producing the associated electronic equipment noise
- While performing the duties of this job, the employee is required to move about an office
controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds; balance, stoop, kneel, or crouch. - 4 Days Ago
- INTECON
-
Fort Huachuca, AZ
FULL_TIME
- *Pipeline Position* ***Active DOD Security Clearance Required (Secret or Higher)*** INTECON is seeking a full-time Automated Communications Engineering Software (ACES) and Simple Key Loader (SKL) Tech...
- 2 Days Ago
- K2 Staffing, LLC
-
Tucson, AZ
FULL_TIME
- Summary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician’s role is to ensure system operation and ...
- 1 Month Ago
- Intecon
-
Fort Huachuca, AZ
FULL_TIME
- Active DOD Security Clearance Required* Job Role : iSAT (iAPP / SKL / ACES / TKL) Technician - Help Desk Support Location : Onsite w / Telework Options Job Type : Full Time Clearance : Active Secret R...
- 20 Days Ago
- Axiom Technologies
-
Green Valley, AZ
FULL_TIME
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
- 17 Days Ago
- Academies of Math and Science
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Tucson, AZ
FULL_TIME
- Academies of Math and Science Help Desk / IT Job Location: Compensation: $18 - $21 an hour. Are you a dynamic, self-motivated, and intelligent individual wanting to join an innovative organization? As...
- 22 Days Ago
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0 Help Desk Support Assistant jobs found in Tucson, AZ area
- Skyline Assayers & Laboratories
-
Tucson, AZ
- Job Description Job Description If you have experience working in the mining industry, we want to talk to you immediatel...
- 4/25/2024 12:00:00 AM
- Glesinger Multicare
-
Tucson, AZ
- Job Description Job Description Glesinger Multicare PLC is seeking a highly skilled and self-motivated front office work...
- 4/25/2024 12:00:00 AM
- Gemini Observatory
-
Tucson, AZ
- NSFs NOIRLab is the preeminent US national center for ground-based, nighttime optical and infrared astronomy. The missio...
- 4/24/2024 12:00:00 AM
- Falconworks Inc
-
Tucson, AZ
- Job Description Job Description If you already posses high-level office skills, but would prefer to work in a setting wh...
- 4/24/2024 12:00:00 AM
- INTEGRILOGIC CORPORATION
-
Tucson, AZ
- Job Description Job Description InTegriLogic Corp. is a fast growing IT Services company based in Tucson, AZ providing I...
- 4/24/2024 12:00:00 AM
- Planet Fitness AZ Tucson Mall
-
Tucson, AZ
- At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal i...
- 4/22/2024 12:00:00 AM
- Casa de los Ninos
-
Tucson, AZ
- Who We Are Casa de los Nios is one of the most established and well respected non-profit organizations in Tucson. We hav...
- 4/22/2024 12:00:00 AM
- Rent-A-Center
-
Tucson, AZ
- We are Hiring Immediately! It's Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their ...
- 4/22/2024 12:00:00 AM
About Tucson, Arizona
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