Help Desk Support Assistant jobs in Tulsa, OK

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

E
Student Services Assistant - Help Desk
  • Eastern Shore Community College
  • Tulsa, VA FULL_TIME
  • Title: Student Services Assistant - Help Desk

    Agency: Eastern Shore Community College

    Location: Accomack - 001

    FLSA: Nonexempt

    Hiring Range: $31,886 to $36,000, commensurate with experience.

    Full Time or Part Time: Full Time

    Additional Detail


    Job Description:


    Eastern Shore Community College is located on the beautiful Eastern Shore of Virginia with incomparable access to the Chesapeake Bay and Atlantic Ocean, quiet vacation spots, excellent fishing and hunting, fresh produce and organic products, a thriving community of artists and artisans, a rich history, NASA launch pads, aquaculture and agriculture research centers, and a country culture of open distances, but neighbors who help each other out. We provide the 45,000 residents on Accomack and Northampton Counties access to excellent career and technical, college transfer, workforce, and continuing education programs. We serve nearly 1,000 learners a semester with an employee base of full-time and part-time faculty and staff of over 50. Our mission is to empower learners to enhance the quality of life for themselves and their communities. This is rooted in our culture of YES! which stands for Your Eastern Shore. Our YES! culture is the drive behind all that we do at ESCC. Our YES! culture of hospitality begins by asking the question, how can we help you? YES! is simple and it is very personal. You determine your YES! Our YES! embraces the college and the larger shore community as residents, students, staff, and faculty.

    The Student Services Assistant will provide help desk services which includes receiving visitors in the student services lobby, directing them to appropriate offices, assisting students with the electronic application and enrollment process, providing general information, answering phone calls, scheduling advising and direct enrollment survey, and assisting Student Services offices, as needed.
    Minimum Qualifications:
    • Excellent oral communications skills
    • Experience using a large database system
    • Experience working with the public
    • Experience working with confidential information
    • Working knowledge of Microsoft Excel, Word, and other software at an intermediate level and knowledge of mail merge
    • Experience helping people use an online process
    • Experience working in a fast-paced environment while paying attention to details and completing tasks efficiently and accurately.

    Preferred Qualifications:
    • Experience working in an office setting
    • Experience working with databases

    Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

  • 26 Days Ago

C
Tier 1, Help Desk Support Technician
  • Centre Technologies
  • Tulsa, OK FULL_TIME
  • We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!Position SummaryAs a Tier 1 IT Help Desk Support Technician, your primary respo...
  • 1 Month Ago

A
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Tulsa)
  • Axiom Technologies
  • Tulsa, OK FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com. We are loo...
  • 7 Days Ago

I
Technical Help Desk II
  • Integrated Resources, Inc
  • Tulsa, OK FULL_TIME
  • Summary:The main function of the Technical Help Desk is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or res...
  • 10 Days Ago

C
Help Desk Agent
  • Cherokee-Federal
  • Tulsa, OK FULL_TIME
  • Helpdesk Agent **This position is temporary** The Help Desk Agent is an integral component of a team providing friendly, expert, professional support for a Centralized Service Desk supporting 100,000 ...
  • 7 Days Ago

C
Help Desk Technician
  • Career Employment Service
  • Bartlesville, OK FULL_TIME,CONTRACTOR
  • Hours for this position will be 6pm-6am Wednesday through Saturday. Provide direct technical support for issues involving hardware, software and networking for users throughout the company while provi...
  • 22 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Support Assistant jobs found in Tulsa, OK area

D
USA Government Customer Support - Remote
  • DXC Technology
  • Tulsa, OK
  • Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations whi...
  • 4/18/2024 12:00:00 AM

A
Customer Service Representative
  • Ascension Health
  • Tulsa, OK
  • **Details** + **Department:** Main Lobby Front Desk + **Schedule:** Part Time - Saturday / Sunday 8:00am - 5:00pm. Some ...
  • 4/18/2024 12:00:00 AM

E
Member Service Representative
  • Excel Fitness
  • Tulsa, OK
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 4/18/2024 12:00:00 AM

E
Member Service Representative-Mid Morning
  • Excel Fitness
  • Tulsa, OK
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 4/18/2024 12:00:00 AM

R
Customer Service Representative - AH St John Medical Center Tulsa, Ascension - (PRN) - float
  • R1 RCM Inc.
  • Tulsa, OK
  • ** Customer Service Representative - AH St John Medical Center Tulsa, Ascension - (PRN) - float** **Job Category****:** ...
  • 4/17/2024 12:00:00 AM

S
Customer Service Assistant
  • Spectrum Coms
  • Tulsa, OK
  • **Location: Burton** **Job Type: Full-Time** **Employment Type: Permanent** Spectrum is seeking a confident and enthusia...
  • 4/16/2024 12:00:00 AM

L
Lloyds Bank - Customer Service Assistant - Winchester
  • Lloyds Banking Group PLC
  • Beggs, OK
  • Lloyds Bank - Customer Service Assistant - Winchester page is loaded **Lloyds Bank - Customer Service Assistant - Winche...
  • 4/16/2024 12:00:00 AM

G
Customer Service Representative in Tulsa, OK (Remote)
  • Georgia IT, Inc.
  • Tulsa, OK
  • Customer Service Representative Location: Tulsa, OK (Remote) Duration: Contract Rate - DOE NO third party corp to corp a...
  • 4/15/2024 12:00:00 AM

Tulsa is located in the northeastern corner of Oklahoma, 99 miles (159 km) northeast of Oklahoma City; situated between the edge of the Great Plains and the foot of the Ozarks in a generally forested region of rolling hills. The city touches the eastern extent of the Cross Timbers, an ecoregion of forest and prairie transitioning from the drier plains of the west to the wetter forests of the east. With a wetter climate than points westward, Tulsa serves as a gateway to "Green Country", a popular and official designation for northeast Oklahoma that stems from the region's green vegetation and r...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$42,992 to $52,929
Tulsa, Oklahoma area prices
were up 1.2% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020