Tuscaloosa, AL FULL_TIME

Other Requirements

• Ability to be flexible with work schedule.
• May participate in after hours and weekend on-call coverage.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Required Minimum Qualifications:

One of: (Associates / Technical degree / IT certification in a related field) with 2 years of IT work experience. 

OR

High School / GED with 4 years of relevant IT work experience.

Higher level degrees, certifications and experience are preferred. 

Related skills, certifications and experience for a Client Support Specialist include: mid-level proficiency in some combination of call center support, personal computer, desktop hardware, networking, telecommunications, applications and/or operating system skills.

Must be able to read, write legibly, speak and comprehend English.

WORKING CONDITIONS

IT Specialist – Help Desk: This role occasionally involves physically active work.  Usually lifting and moving shipping boxes containing patient phones.  The IST-HD could be required, for coverage purposes, to perform Desktop Support duty, which involves  lifting 55 pounds and lifting and/or carrying such articles as printers, paper boxes, PC's, ladders and telephone hardware including sets and distribution system materials.  Desktop Support involves standing, walking, climbing ladders, pulling cables, drilling holes, and other mechanical duties that require sound motor skills. Requires being able to stoop, kneel, and crouch downward and forward by bending legs and spine.  Employee should be able to reach and extend hands and arms in any direction, bending, crawling, and stooping.  Proper protective equipment will be provided as work environments can include new construction, existing office spaces/desks and medical treatment areas. Has the ability to travel to all Health System facilities. Hearing and vision must be normal or corrected to within normal range.  Employee is able to perform these duties with or without reasonable accommodation.