Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Overview:
As an IT Help Desk Technician, you will focus on resolving easy to medium break/fix issues. Assist in maintaining IT assets and related required support functions enabling the Cooperative to effectively perform company operations and meet its business objectives. Assist with the Cooperative’s information technology infrastructure and services including communications and networks; data interfaces between applications; information system security; hardware and software; desktop support; access control, IP security camera system, mobile devices, and assisting with key technology initiatives. You will work under the guidance of the Director of Technology.
A Few Key Responsibilities:
Qualifications:
What We Offer:
How to Apply: If you're passionate about providing exceptional IT support and want to contribute to our mission of delivering top-notch assistance to our users, please submit your resume outlining your qualifications. Join us in making a difference while advancing your career in the dynamic field of IT help desk support and technology.
WIN Energy REMC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
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